Anvesh Gupta
Bangalore
Summary
Dynamic Advanced Technical Support Engineer with a proven track record at PowerSchool, excelling in SaaS solutions and analytical problem-solving. Expert in Zendesk and Salesforce, I effectively resolved complex issues while enhancing customer relationships. Skilled in API testing with Postman, I consistently delivered quality support and drove operational improvements.
Overview
6
6
years of professional experience
Work History
Advanced Technical Support Engineer
PowerSchool
Bangalore
03.2025 - Current
- Resolved technical issues for clients utilizing PowerSchool applications.
- Conducted analysis with Sumologic and Postman to identify root causes of SaaS-based edtech products.
Technical Support Engineer
PowerSchool
10.2022 - Current
- 3 years of experience in Issue reporting and tracking tools like JIRA , confluence , Zendesk and Salesforce ticketing system.
- Experience in End to End Monitoring of critical support cases.
- Managed status calls with the customers to keep them up to date with all relevant open issues, and ongoing projects.
- Resolved complex issues in application or production. Ensure accurate and clear communication to users and partners.
- Troubleshooting.
- Managed multiple Saas based edtech products.
Associate Technical Support Engineer
PowerSchool
06.2020 - 10.2022
- Troubleshooted Schoology Application issues to provide Quality service and support.
- Tracked and Monitored Bugs through JIRA and Zendesk tools.
- Provided enhancements in the application and its operation by collaborating with developers.
System Administrator
ITC Infotech
01.2020 - 04.2020
- Oracle Hospitality- Micros Dept. Interface Configuration.
- Providing support for Opera, Property management software which was developed by the client, to various hotels.
- Provide support for Interfaces like POS(Point Of Sale), PBX, WWW, VMS, DLS and CCW.
- Migration of Interface servers from premise-based to a hosted environment and vice versa. Remote support using remote access tools - BOMGAR RDP and support over calls and emails.
Education
BE - I.T
Bhilai Institute of Technology
Durg, Chhattisgarh01.2019
Higher Secondary Certificate -
Kendriya Vidyalaya Sangathan
Durg01.2015
Kendriya Vidyalaya Sangathan
Durg01.2013
Skills
- Zendesk and Salesforce support
- Jira and issue tracking
- System administration
- Command line proficiency
- Analytical problem solving
- SaaS solutions expertise
- Customer relationship management
- File transfer management
Interests
- Swimming
- Table Tennis
- Automobile Enthusiast
- PC Gaming
Languages
- English
- Hindi
Timeline
Advanced Technical Support Engineer
PowerSchool
03.2025 - Current
Technical Support Engineer
PowerSchool
10.2022 - Current
Associate Technical Support Engineer
PowerSchool
06.2020 - 10.2022
System Administrator
ITC Infotech
01.2020 - 04.2020
BE - I.T
Bhilai Institute of Technology
Higher Secondary Certificate -
Kendriya Vidyalaya Sangathan
Kendriya Vidyalaya Sangathan
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