Anveshan Kumar Karukutla
Hyderabad
Summary
Dynamic professional with extensive US healthcare expertise and proven team leadership at Sutherland Health Care Solutions. Successfully enhanced customer service through effective complaint resolution and training initiatives. Skilled in data analysis and Power BI, driving continuous improvement and achieving organizational objectives while maintaining low attrition rates.
Overview
15
15
years of professional experience
Work History
Associate Manager
Sutherland Health Care Solutions PVT LTD
Ranga Reddy, Telangana
06.2015 - Current
- Tracked project milestones and communicated updates to stakeholders effectively.
- Created monthly reports detailing progress on key initiatives.
- Monitored inventory levels to ensure compliance with turnaround times.
- Managed daily workflow of team members to achieve organizational objectives.
- Addressed customer complaints promptly to enhance overall experience.
- Evaluated team member performance and provided coaching for skill improvement.
- Managed initiatives to ensure attrition remained below established targets and coordinated backfills.
Subject Matter Expert
Sutherland Health Care Solutions PVT LTD
Ranga Reddy, Telangana
03.2014 - 09.2015
- Investigated customer complaints to identify root causes and implemented corrective action plans.
- Provided one-on-one support to team members and managers to promote continuous improvement.
- Trained team members on identified weaknesses to enhance overall quality.
- Developed expertise among team members in relevant subject areas through targeted training sessions.
Tester
Sutherland Health Care Solutions PVT LTD
Ranga Reddy, Telangana
06.2013 - 02.2014
- Conducted tool testing prior to implementation to ensure functionality and reliability.
- Developed test cases reflecting scenarios and detailing results for development team.
- Provided actionable suggestions for tool enhancements to improve overall performance.
Associate
Sutherland Health Care Solutions PVT LTD
Hyderabad
10.2010 - 05.2013
Education
MBA -
Geethanjali College of Engineering & Technology
Hyderabad01-2008
Bachelor of Science -
HRD Degree College
Hyderabad10-2005
Skills
US healthcare knowledge
- Team leadership
- Data analysis
- Customer support
- Power BI expertise
PERSONAL INFORMATION
- Title: Associate Manager
- Nationality: Indian
Affiliations
- Organized an engaging activity and a monthly town hall for the entire team comprising 120 members.
Accomplishments
- Worked on a project roster analyzer, which compares client data and system data, and provides the difference information
- The tool will assist in reducing production time and concentrating on error areas to implement corrections.
LANGUAGES
Telugu
First Language
Hindi
Intermediate (B1)
B1
English
Intermediate (B1)
B1
Timeline
Associate Manager
Sutherland Health Care Solutions PVT LTD
06.2015 - Current
Subject Matter Expert
Sutherland Health Care Solutions PVT LTD
03.2014 - 09.2015
Tester
Sutherland Health Care Solutions PVT LTD
06.2013 - 02.2014
Associate
Sutherland Health Care Solutions PVT LTD
10.2010 - 05.2013
MBA -
Geethanjali College of Engineering & Technology
Bachelor of Science -
HRD Degree College
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