Vrinda Menon

Healthcare IT professional with 14 years of software development experience, including 12 years in the U.S. healthcare industry and 11 years focused on Epic systems. Certified in Willow Inpatient with expertise in multiple Epic modules, including Willow Ambulatory, Beaker, Radiant, and Cupid. Skilled in managing and optimizing clinical workflows, implementing Epic solutions, and leading incident and change management processes. Proven track record in offshore team leadership, Epic system upgrades, and enhancing application performance for healthcare organizations.

Epic Willow Inpatient

Functional Expertise

Willow Inpatient & Ambulatory

• Managed and supported new functionality in Willow installations, including:
• Medication alternatives and antimicrobial stewardship setup.
• Ordersets, order panels, and medication setup.
• Preference list maintenance, dosing contexts, and MAR dual sign-off requirements.
• Print group and report configurations, rule-based contexts, and custom lab result displays.
• Phases of Care, One-Step medications, and Best Practice Advisories (BPAs).
• Experienced with FirstData Bank (FDB) loads, responsible for monthly and annual updates.
• Optimized Willow application experience, serving as SME for business stakeholders and clinical teams.

EpicCare Ambulatory

• Supported functional enhancements in Ambulatory workflows, including:
• Workflow Engine rules and provider record maintenance.
• In-basket setup, e-prescription settings, and health maintenance topics.
• Smartsets, smarttools, flowsheets, and patient scoring reports.
• Custom column builds, therapeutic interchange alerts, and navigator updates.
• Report and print group configurations, rule-based contexts, and Best Practice Advisories.

Beaker, Radiant, Cupid

• Led support for new functionality and system optimizations in Beaker (lab), Radiant (radiology), and Cupid (cardiology) modules.
• Managed incident resolution and incorporated new workflows to enhance patient care and system performance.

Incident & Change Management

• Established and led incident management and change management processes for Epic systems, focusing on continuous service improvement and automation opportunities.
• Managed offshore teams to provide L3 support, handling complex issues and upgrades for multiple Epic modules.

Epic System Upgrades

• Managed Epic upgrade processes, including gathering requirements, analyzing release notes, estimating workflow impacts, and conducting system build and testing.
• Created tip sheets and collaborated with the ID team for seamless Go-Live support and post-Go-Live on-call support.
• Specialized in Epic Sherlock discussions and analysis to align system upgrades with business needs.