Product Owner and experienced in Project management and releases
Over 16+ years of experience in IT industry
Real time experience in Customer
Technical Leader
Nokia Networks
Bangalore
11.2012 - Current
Responsible for end-to-end implementation and delivery of ISA (Individual Subscriber Analytics) content pack in CEM Solution for 4G, 5G-NSA & 5G-SA, Vo5G features
Leading the ISA development team for Customer Insights product for data analytics use cases
Understand the product priorities, created roadmaps, determined the scope, and translated into features
Analyzed and assessed business requirements and dependencies across multiple development teams
Lead Kickoff meetings and brainstorming sessions for all the releases
Understand the missing requirements and raise focal points to support the product management and R&D to align the new features
Worked closely with development teams, product architecture and design
Suggested cross product functional use cases to product development teams
Highly involved in optimization and performance improvements of report generations for multiple KPIs
End to end solutioning of customer deployments including integration and customizations
Created ingestion specs to load data in Timeseries database for Apache Druid
Component owner for domain specific aspects of the product like data model and universe
Conducted Sprint ceremonies and sprint planning, demo and retrospection
Have good knowledge on Kubernetes, docker and helm
Integrating multiple systems (like CRM, HLR data) with ISA content pack to give more information about subscriber to customer care agents
Involved in designing, development, and modification of stored procedures for DATA (like SGSN, GB, IuPS, HTTP) adaptations for older Oracle based product
Sr. Technical Associate
TechMahindra Ltd
Pune
04.2007 - 10.2012
Single point of contact for Onsite and offshore team
Representing the team at onsite meetings and updating the status to managers and all stakeholders
Responsible for creating and configuring new products like Rate plan configuration, discounts, Dunning
Tuned the SQL queries for generating Ageing report also automated daily deliverables to client
Have knowledge on Inventory management
Involved in client meetings regularly to gather the customer requirements and implement in live system
Resolving the operational issues within agreed SLAs also taken pro-active steps to avoid the recursive issues
Updating and reviewing all the necessary documents regularly to perform operational tasks smoothly
Developed Invoice module for mobile number portability and Out of Cycle Billing systems
Involved in database design for TDC application for Interconnect billing system.
Education
Master of Computer Applications -
City College, Bangalore University
Oracle Certified Associate in SQL & PL/SQL - undefined
<ul>
<li>Analyzed results for accuracy, completeness, and compliance for batch releases.</li>
<li>Contributed to laboratory investigations of events and OOS results</li>
<li>Executed comprehensive testing for a variety of product types</li>
<li>Updated various project-related documents including SOPs and technical reports</li>
<li>Managed activity prioritization and ensured timely completion of continuous improvement projects.</li>
<li>Led daily staff meetings focusing on performance metrics and goals</li>
<li>Engaged in various technical training sessions to enhance the skillset.</li>
<li>Trained team members on laboratory techniques and assays</li>
<li>Organized work responsibilities through coordinated efforts in team meetings</li>
</ul> at Pfizer Pharmaceutical<ul>
<li>Analyzed results for accuracy, completeness, and compliance for batch releases.</li>
<li>Contributed to laboratory investigations of events and OOS results</li>
<li>Executed comprehensive testing for a variety of product types</li>
<li>Updated various project-related documents including SOPs and technical reports</li>
<li>Managed activity prioritization and ensured timely completion of continuous improvement projects.</li>
<li>Led daily staff meetings focusing on performance metrics and goals</li>
<li>Engaged in various technical training sessions to enhance the skillset.</li>
<li>Trained team members on laboratory techniques and assays</li>
<li>Organized work responsibilities through coordinated efforts in team meetings</li>
</ul> at Pfizer Pharmaceutical
<ul>
<li>Facilitated <strong>Agile ceremonies</strong> (Daily Stand-ups, Sprint Planning, Sprint Reviews, Retrospectives) to ensure seamless collaboration, and drive continuous improvement.</li>
<li>Fostered a collaborative and <strong>self-organizing team</strong> environment by facilitating problem-solving and decision-making discussions.</li>
<li>Proactively identified and <strong>resolved impediments</strong> to maintain sprint flow, and <strong>maximize team efficiency</strong>.</li>
<li>Managed <strong>product backlog refinement</strong>, working closely with Product Owners and stakeholders to ensure prioritized and well-defined user stories.</li>
<li>Monitored and reported <strong>Agile metrics</strong> such as velocity, burndown charts, and cycle time to assess team performance and drive process enhancements.</li>
<li>Owned release management, coordinating between developers, testers, and business stakeholders to ensure timely, high-quality deliveries.</li>
<li>Worked closely with cross-functional teams to resolve dependencies and ensure timely releases, resulting in a <strong>50% increase in positive stakeholder feedback, and a 20% reduction in customer complaints.</strong></li>
<li>Mentored beginners on Agile best practices, contributing to a high-performing team culture.</li>
<li>Performed functional, UI, regression, smoke, performance, load, security, compatibility, and usability testing, and <strong>delivered quality software</strong> to customers.</li>
<li>Handled customer-reported issues related to live applications, ensuring prompt resolution, and <strong>minimizing downtime</strong>.</li>
<li>Requirement gathering, documentation, communication, team building, quality control.</li>
</ul> at Mahindra Last Mile Mobility Ltd.<ul>
<li>Facilitated <strong>Agile ceremonies</strong> (Daily Stand-ups, Sprint Planning, Sprint Reviews, Retrospectives) to ensure seamless collaboration, and drive continuous improvement.</li>
<li>Fostered a collaborative and <strong>self-organizing team</strong> environment by facilitating problem-solving and decision-making discussions.</li>
<li>Proactively identified and <strong>resolved impediments</strong> to maintain sprint flow, and <strong>maximize team efficiency</strong>.</li>
<li>Managed <strong>product backlog refinement</strong>, working closely with Product Owners and stakeholders to ensure prioritized and well-defined user stories.</li>
<li>Monitored and reported <strong>Agile metrics</strong> such as velocity, burndown charts, and cycle time to assess team performance and drive process enhancements.</li>
<li>Owned release management, coordinating between developers, testers, and business stakeholders to ensure timely, high-quality deliveries.</li>
<li>Worked closely with cross-functional teams to resolve dependencies and ensure timely releases, resulting in a <strong>50% increase in positive stakeholder feedback, and a 20% reduction in customer complaints.</strong></li>
<li>Mentored beginners on Agile best practices, contributing to a high-performing team culture.</li>
<li>Performed functional, UI, regression, smoke, performance, load, security, compatibility, and usability testing, and <strong>delivered quality software</strong> to customers.</li>
<li>Handled customer-reported issues related to live applications, ensuring prompt resolution, and <strong>minimizing downtime</strong>.</li>
<li>Requirement gathering, documentation, communication, team building, quality control.</li>
</ul> at Mahindra Last Mile Mobility Ltd.
Project Director- Project management at Applied Research International Private Limited (subsidiary of Zen Technologies Ltd)Project Director- Project management at Applied Research International Private Limited (subsidiary of Zen Technologies Ltd)