Product Owner and experienced in Project management and releases
Over 16+ years of experience in IT industry
Real time experience in Customer
Technical Leader
Nokia Networks
Bangalore
11.2012 - Current
Responsible for end-to-end implementation and delivery of ISA (Individual Subscriber Analytics) content pack in CEM Solution for 4G, 5G-NSA & 5G-SA, Vo5G features
Leading the ISA development team for Customer Insights product for data analytics use cases
Understand the product priorities, created roadmaps, determined the scope, and translated into features
Analyzed and assessed business requirements and dependencies across multiple development teams
Lead Kickoff meetings and brainstorming sessions for all the releases
Understand the missing requirements and raise focal points to support the product management and R&D to align the new features
Worked closely with development teams, product architecture and design
Suggested cross product functional use cases to product development teams
Highly involved in optimization and performance improvements of report generations for multiple KPIs
End to end solutioning of customer deployments including integration and customizations
Created ingestion specs to load data in Timeseries database for Apache Druid
Component owner for domain specific aspects of the product like data model and universe
Conducted Sprint ceremonies and sprint planning, demo and retrospection
Have good knowledge on Kubernetes, docker and helm
Integrating multiple systems (like CRM, HLR data) with ISA content pack to give more information about subscriber to customer care agents
Involved in designing, development, and modification of stored procedures for DATA (like SGSN, GB, IuPS, HTTP) adaptations for older Oracle based product
Sr. Technical Associate
TechMahindra Ltd
Pune
04.2007 - 10.2012
Single point of contact for Onsite and offshore team
Representing the team at onsite meetings and updating the status to managers and all stakeholders
Responsible for creating and configuring new products like Rate plan configuration, discounts, Dunning
Tuned the SQL queries for generating Ageing report also automated daily deliverables to client
Have knowledge on Inventory management
Involved in client meetings regularly to gather the customer requirements and implement in live system
Resolving the operational issues within agreed SLAs also taken pro-active steps to avoid the recursive issues
Updating and reviewing all the necessary documents regularly to perform operational tasks smoothly
Developed Invoice module for mobile number portability and Out of Cycle Billing systems
Involved in database design for TDC application for Interconnect billing system.
Education
Master of Computer Applications -
City College, Bangalore University
Oracle Certified Associate in SQL & PL/SQL - undefined
Page 4 of 4 - undefined
Skills
Technical Skillsundefined
Accomplishments
Extensively worked on 4G & 5G technologies and defined KPIs
Experienced on Time series databases like Apache Druid and Snowflake DB
Worked with all stakeholders of the product teams and assign responsibilities
Worked with multiple clients for requirement gathering and scope finalization
Highly involved in product roadmap and assessment of client requirements
Scoped out features and built the product roadmap and involved in RFP
Collaborated with product managers to determine the scope
Prepared product on-boarding materials and conducting sessions
Converted customer requirements into product features including effort estimation
Experience in On-site Co-ordination and partner to customer support activities
Exposure to microservices architecture using Docker, Kubernetes, and Helm
Have experience in Telecom billing, implementation of Retail Billing and given Customer demonstrations, trainings, and guidance
Timeline
Technical Leader
Nokia Networks
11.2012 - Current
Sr. Technical Associate
TechMahindra Ltd
04.2007 - 10.2012
Product Owner and experienced in Project management and releases
Master of Computer Applications -
City College, Bangalore University
Oracle Certified Associate in SQL & PL/SQL - undefined