Anwar Sharif
Dombivali East
Summary
Goal-oriented professional successfully assists companies by developing and implementing updates to operational standards, team organization and employee engagement strategies. Proactive and personable leader with top-notch skills in streamlining information, prioritizing tasks and approaching issues with analytical mindset. Bringing years of experience and demonstrated track record of success.
Overview
12
12
years of professional experience
Work History
Senior Analyst - US Health Benefits
Wipro HR Services
Mumbai
02.2015 - Current
- Transformed user requirements into actionable tasks for IT teams.
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
- Presented complex technical concepts in clear manner suitable for non-technical audiences.
- Provided technical support during user acceptance testing cycles.
- Performed periodic reviews of employee deductions from paychecks against actual plan contributions made by employer.
- Prepared regular reports on plan utilization, costs, premiums and other metrics as required by management.
- Created communications materials such as brochures and newsletters informing employees about their benefits packages.
- Maintained updated records of employee participation in various benefit plans.
- Managed employee data within the company's HR system, ensuring accuracy of information.
- Reviewed user manuals and online help documents created by Technical Writers prior to publishing.
- Facilitated user stories, sprint planning sessions, daily stand-ups, retrospectives, and demos.
- Participated in quality assurance and continuous improvement studies, documenting standard operating procedures and policies and recommending adjustments to streamline workflow.
- Identified needs of customers promptly and efficiently.
Senior Associate - Citi Mortgage
TCS
05.2013 - 02.2015
- Point of contact between client management team, third party and immediate team members for multiple clients
- Key resource in implementation of new clients and designing processes flow accordingly
- Guiding onshore client delivery group in case of any escalations and new process requirement
- Assisting team members in work allocation and completion
- Data audit for team to ensure SLA is met
- Providing feedback to the team and senior management as per the requirement
Process Associate
DELL BPO
05.2012 - 05.2013
- Customer posts payments by checks according to the bills
- Payment received on monthly basis
- Analysis the payment vs bill according to schemes and policies and let the customer to know about their discrepancies
- Preparation of reports using comments for individual groups and let them know their under/over payments to forecast the upcoming discrepancies in their payments according to the bill
Education
Bachelor of Commerce -
Gurunanak College
Chennai, Tamil Nadu01.2012
Skills
- Internal Auditing
- Strategic Planning
- Business process improvement
- Data Analysis
- Quality Assurance
- Workflow Analysis
- Requirements Gathering
- User Acceptance Testing
- Staff Management
- Process Optimization
Age
31 Years
Personal Information
- Date of Birth: 04/20/92
- Nationality: Indian
- Marital Status: Married
Languages
- English
- Hindi
- Tamil
Timeline
Senior Analyst - US Health Benefits
Wipro HR Services
02.2015 - Current
Senior Associate - Citi Mortgage
TCS
05.2013 - 02.2015
Process Associate
DELL BPO
05.2012 - 05.2013
Bachelor of Commerce -
Gurunanak College
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