Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Anwesha Pati

Anwesha Pati

Functional Consultant
Dhenkanal

Summary

Dynamic and knowledgeable ServiceNow Functional Consultant with expertise in IT Service Management (ITSM) and process reengineering. Skilled in ServiceNow administration, business analysis, and process optimization. Proven ability to collaborate with cross-functional teams to deliver seamless business solutions that enhance operational efficiency. Experienced in requirement gathering, As-Is and To-Be process mapping, and creating comprehensive documentation including BRDs and FRS. Adept at engaging stakeholders to drive impactful, business-aligned solutions.


Overview

6
6
years of professional experience
2
2
Certifications
3
3
Languages

Work History

Functional Consultant

Hexaware Technologies
06.2024 - Current
  • Optimized ServiceNow implementations by analyzing business processes and recommending system enhancements.
  • Configured core ITSM modules (Incident, Change, Service Catalog) to align with organizational workflows.
  • Drove ITIL compliance initiatives using ServiceNow platform capabilities.
  • Gathered and analyzed business requirements; performed As-Is/To-Be process mapping and gap analysis.
  • Developed BRDs, FRS, user stories, and stakeholder presentations.
  • Collaborated with cross-functional teams to deliver tailored solutions and resolve complex business challenges.
  • Contributed to practice growth by identifying opportunities and strengthening client relationships.
  • Reduced operational costs by streamlining redundant processes and enhancing system efficiency.

Operations Intern

WeXL Edu Private Limited
04.2023 - 06.2023
  • Contributed to lead generation and managed project delivery for 2 Customers.
  • Facilitated clicker device sourcing and enhanced brand exposure through multilingual YouTube video production.
  • Developed platform content, conducted platform sanity testing, and efficiently outsourced e-learning videos from diverse vendors/suppliers.
  • Provided Platform demo for the clients

Systems Engineer

TCSL
05.2019 - 04.2022
  • Improved software quality by meticulously executing manual test cases and identifying defects.
  • Executed test scripts, logged defects and worked to resolve issues noted in testing process.
  • Collaborated with development team to diagnose and resolve software issues in a timely manner.
  • Developed 200+ test plans and test cases, including performance test plans and regression test plans.
  • Skilled with production testing and post-production monitoring.
  • Managed a team of testers to deliver accurate and timely results, improving overall project timelines.

Education

MBA - Operations Management

Symbiosis International University
Hyderabad, India
03-2024

Bachelor of Technology - Electronics And Instrumentation Engineering

Silicon Institute of Technology
Bhubaneswar
04.2001 -

12th - CBSE

Kendriya Vidyalaya
Dhenkanal, Odisha
04.2001 -

Skills

IT service management

Process documentation

Process design

ITIL framework

ServiceNow administration

Operational efficiency

Certification

ServiceNow CSA

Timeline

ServiceNow CSA

02-2025

Functional Consultant

Hexaware Technologies
06.2024 - Current

Operations Intern

WeXL Edu Private Limited
04.2023 - 06.2023

KPMG Lean Six Sigma Green Belt

02-2023

Systems Engineer

TCSL
05.2019 - 04.2022

Bachelor of Technology - Electronics And Instrumentation Engineering

Silicon Institute of Technology
04.2001 -

12th - CBSE

Kendriya Vidyalaya
04.2001 -

MBA - Operations Management

Symbiosis International University

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Anwesha PatiFunctional Consultant