Anwesha Ray
IT Program Manager
Kolkata
Summary
Delivery/Program management professional in IT Services Industry with 22 years of experience in
- Service Delivery management : Proven track record of successful delivery and operations management for Application development and maintenance projects for Global Airline organizations, managed high performing delivery organization
- Program & Project Management: Scope, Cost and Schedule management for the projects delivered. Implemented and Managed Change Control processes on multiple projects. Worked with the PMO to ensure the program and projects are completed within the approved budget and timeframe.
- Managed complex customer development projects in Telecom , Insurance and Airlines domain with globally distributed teams , development of automation tools for airline operations, service account management, implementation of Service Practice Maturity (Process, Engineering and Management) frameworks across delivery teams,
Overview
25
25
years of professional experience
3
3
Certifications
Work History
Director, PMO
Wingsure Technologies
01.2021 - Current
- Established project governance framework for a structured approach to govern projects in the organization
- Program managed crop data collection across multiple regions across India and across multiple crop seasons, including tracking of crop damages and collection of damaged crop data
- Managed data annotation for healthy and damaged crop data, which was key for data modelling for damage assessments
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Director, Software Delivery
TCG Digital
03.2016 - 01.2020
- Service Delivery Management of Application Development and Maintenance projects
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Spearheaded successful product development from Blue printing till product launch, and customization for subsequent customers
- Provided process consulting for IT Transition as part of acquisition process
- Provided IT Consulting for automation of Finance SSC for a manufacturing organization
Senior Manager
HCL Technologies
01.2010 - 01.2016
- Delivery Management of Project Management tool and Reporting Dashboard
- Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
- Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
Project Manager
Wipro Technologies
09.1999 - 01.2010
- Project manager for Development projects in Telecom Domain
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Developed and initiated projects, managed costs, and monitored performance.
Education
Skills
Delivery Leadership
undefinedCertification
Project Management Elite (Wipro Internal Project Management Certification)
Education Completion Date
07/01/99
Timeline
Director, PMO
Wingsure Technologies
01.2021 - Current
Director, Software Delivery
TCG Digital
03.2016 - 01.2020
Senior Manager
HCL Technologies
01.2010 - 01.2016
Project Manager
Wipro Technologies
09.1999 - 01.2010
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