Aparna Chengalath
Calicut
Summary
Dynamic Customer Relations Manager with a proven track record at GO EC, excelling in lead conversion and customer engagement. Skilled in strategic thinking and data reporting, I have successfully enhanced client satisfaction and retention through tailored solutions and effective communication, driving significant sales growth and fostering long-term relationships.
Overview
16
16
years of professional experience
Work History
Customer Relations Manager
GO EC
Kochi
08.2024 - Current
Customer Conversion & Sales.
- Persuade potential customers to invest in EV charging stations by highlighting their benefits (cost savings, sustainability, government incentives, etc.).
- Conduct Zoom meetings, phone calls, and email campaigns to educate and convert leads into customers.
- Identify customer pain points, and provide customized solutions to match their business needs.
- Maintain regular follow-ups with leads through calls and emails to nurture interest and close deals.
- Address objections, clarify doubts, and offer expert insights to build customer confidence.
- Track and update customer interactions in the CRM system for personalized engagement.
- Stay updated on EV charging technology, pricing models, and industry trends.
- Provide detailed product explanations, financial benefits, and ROI insights to potential customers.
- Assist in selecting the best EV charging solutions based on customer location, and expected usage.
- Maintain and update the customer database, pipeline status, and conversion progress.
- Generate weekly and monthly reports on lead conversion rates and customer feedback.
- Collaborate with the marketing team to refine messaging based on customer responses.
- Ensure a seamless post-sale experience by guiding customers on installation and usage.
- Provide ongoing support and answer queries to strengthen long-term customer relationships.
- Encourage referrals and repeat business by keeping customers engaged with new updates and offers.
Customer Relationship Manager
ArtLumen Pvt. Ltd
Kochi
01.2019 - 05.2022
- Assist in sales activities and support the sales team in achieving targets
- Oversee and improve customer service operations to enhance client satisfaction and retention
- Handle and maintain accurate financial records and day books
- Oversee financial transactions and ensure proper documentation
- Manage overall administration of the company, ensuring smooth operations
- Implement and maintain office procedures and systems
- Organize and manage workshops and other company events
- Conduct inductions for new students, providing orientation and essential information
- Oversee front office operations, including reception duties and visitor management
Event Manager & Coordinator
Kochi
11.2016 - 12.2018
- Trainers in the field of Mind Power, Spirituality, NLP, etc are in constant search for good coordinators in Kerala
- Have worked with many of the leading trainers in Kerala
- Ensure accurate record-keeping and confidentiality of client information
- Conduct telecalling campaigns to reach potential clients and increase the client base
- Follow up with leads and provide information about services
- Develop and implement marketing strategies for workshops and seminars
- Utilize social media platforms to promote events and engage with the target audience
- Plan, coordinate, and oversee all aspects of events, including logistics, scheduling, and on-site management
- Ensure all event details are executed as planned and address any issues promptly
Cashier & Accountant
Save Green Agriculturist Welfare & Cooperative Society
Calicut
09.2016 - 02.2017
- Maintain and update accurate records of customers, ensuring data integrity and confidentiality
- Use customer data to track interactions and manage relationships effectively
- Prepare and manage official correspondence, including emails and letters
- Coordinate and organize official events and activities for the President
Supervisor
Calicut Textiles
05.2012 - 09.2014
- Maintained accurate records of employee performance, attendance, leave requests and disciplinary actions
- Resolved customer complaints in a timely manner while ensuring customer satisfaction
- Collaborated with other departments to coordinate workflow processes between teams
- Performed monthly inventory checks to ensure sufficient stock levels for all products
Billing Executive
Calicut Textiles
07.2009 - 03.2011
- Prepared invoices for customers based on product and service usage
- Created and managed customer accounts including pricing and payment terms
- Coordinated with collections department to resolve overdue payments promptly
- Communicated regularly with vendors regarding invoice processing status updates
Education
Bachelor of Business Administration -
Sikkim Manipal University of Distance education
05.2018
Bachelor of Technology - Electronics and Communication Engineering
Govt. College of Engineering
Kannur05.2009
Skills
- Cross-functional team leadership
- Customer relationship management
- Sales pipeline management
- Lead conversion
- Customer engagement
- Market analysis
- Conflict resolution
- Product knowledge
- Data reporting
- Follow-up strategies
- Effective communication
- Relationship building
- Customer support
- Time management
- Presentation skills
- Strategic thinking
Languages
- English
- Hindi
- Malayalam
- Tamil
Languages
Malayalam
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Timeline
Customer Relations Manager
GO EC
08.2024 - Current
Customer Relationship Manager
ArtLumen Pvt. Ltd
01.2019 - 05.2022
Event Manager & Coordinator
11.2016 - 12.2018
Cashier & Accountant
Save Green Agriculturist Welfare & Cooperative Society
09.2016 - 02.2017
Supervisor
Calicut Textiles
05.2012 - 09.2014
Billing Executive
Calicut Textiles
07.2009 - 03.2011
Bachelor of Business Administration -
Sikkim Manipal University of Distance education
Bachelor of Technology - Electronics and Communication Engineering
Govt. College of Engineering
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