Shubham Jain
Bengaluru,KA
Summary
Dynamic Customer Relations Manager at Niyo Solutions, adept at fostering client loyalty through exceptional problem-solving and active listening. Leveraged financial acumen to enhance product development, driving repeat business and client satisfaction. Proven leadership in cross-functional communication, ensuring timely resolutions and strong client partnerships.
Overview
1
1
Certification
Work History
Customer Relations Manager
Niyo Solutions
07.2025 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
- Contributed to product development efforts by providing insights on consumer preferences gathered from direct client interactions and feedback analysis.
Education
High School Diploma -
Jain Sr. Sec. School
Alwar, Rajasthan05-2019
Bachelor of Science -
Shri Adinath Jain College
Alwar, Rajasthan 07-2022
MBA - Accounting And Finance
Alliance University
Bengaluru, Karnataka01-2025
Skills
- Proficient in Microsoft Office
- Leadership and team collaboration
- Client relationship management
- Cross-functional communication
- Financial acumen
- Good judgment
- Problem-solving abilities
- Active listening
- Verbal and written communication
Certification
- Secured 1st rank in bachelor of commerce
Recognized for exceptional academic performance, commitment, and unwavering dedication to my Studies.
Languages
English
Hindi
Timeline
Customer Relations Manager
Niyo Solutions
07.2025 - Current
High School Diploma -
Jain Sr. Sec. School
Bachelor of Science -
Shri Adinath Jain College
MBA - Accounting And Finance
Alliance University
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