Gurpreet Kaur
Customer Service
Ambarnath East
Summary
Seeks opportunity in dynamic company, leveraging challenging market conditions to foster career advancement and professional expertise.
Overview
16
16
years of professional experience
4
4
Languages
Work History
Customer Relations Manager
Maruti Suzuki India Pvt Ltd - My Car
01.2020 - Current
- Attending the delivery ceremony and handing over the car key to customer.
- Taking feedback to resolve the concern and query
- Sending Booking Mail and Delivery Mail to the customer.
- Resolving as MSIL Complaint and Query
- Resolving internal Complaints
- Test Drive Car Management
- Drivers Management
- Telle Caller Management
- Reporting to MSIL only Daily basis
- Event Management
- Car Launching Management
- Handling Complaint In regards with RTO, Pre Post Sales, Warranty and accessories and refunds .
- Attending Reviews and managing the web page
- Enquiries management
- My Car Pvt Ltd
Sr. CRE
Lexus Mumbai - Arpana Motors
04.2018 - 11.2018
- Lead Management of Sales Manager
- Updating leads is the System and Excel.
- Car Delivery Management
- Data Management.
- Updating Daily and Monthly Reports.
- Preparing Booking Report for every months
- Preparing Delivered car Report for every months
- Sending Birthday & Anniversary Wish Letter
- Attending Event and data management of event
- Arpana Motors Pvt Ltd
- (7 months)
CRE cum Insurance Executive
Porsche Centre Mumbai -Jubliant
01.2017 - 03.2018
- Reminder Calling to due customer
- Generating Renewal Quote.
- Sms Sending to Renewal due customer.
- Emailing the Renewal Due customer.
- Preparing Monthly Retention and Win back report.
- Generating new leads from the lost data.
- Sales Lead Generation.
- Attending walkin customer and drive through of the showroom to the customer.
- Jubilant Performance Car Pvt Ltd
- (1 year 2 months)
Showroom Hostess cum CRE
Mercedes Benz - Shaman Motors
01.2015 - 01.2017
- Handling Reception.
- Greeting Walk-in Customers.
- Preparing Delivery related documents.
- Maintaining Showroom ambiance. (Cleanliness of the showroom, Display Cars).
- Feedback calling to the Test Drive Customers.
- Lead Management for 3 Locations (Web leads/Walk-in Lead/ Tele-in Leads/Referral Leads/ Cold call leads and Events, assigning to consultant and updating in system)
- Shaman Wheels Pvt Ltd
- (2 years)
Showroom Hostess cum Delivery co-coordinator
Volkswagen -Global Gallarie Group
08.2013 - 12.2014
- Greeting the Walk-in Customers.
- Handling the delivery ceremony.
- Post sales followup calling to the walk-in customer.
- Managing the test-drive schedule with executive and customer.
- Maintaining Showroom ambiance. (Cleanliness of the showroom, Display Cars).
- Inventory of the Test drive Cars.
- Test Drive Confirmation & Feedback Calling.
- Maintaining Delivery Record.
- Sending Congratulation Letter to Delivered Customer. Sending Thank you SMS to Walk-in as well as Delivery Customer.
- Inquiry calling for Lead Generation.
- Arranging car for Event.
- Maintaining Event Record & Register.
- Greeting the walk-in customers.
- Data Entry.
- Handling the Driver Allocation as per the Pickup Schedule.
- Global Gallarie Motors Pvt Ltd
- (1 year 4 months)
CRE (Customer Relation Executive)
Hyundai Motors Pvt Ltd - Modi Motors
01.2010 - 08.2012
- Handling Reception Counter.
- Handling front office. (Job Card Printing )
- Data entry Work.(Vehicle repaired data into GDMS).
- Reminder calling to the service due customer and Post Service followup Calling.
- Attending Job Cards and coordination of the same with Service advisor.
- Managing the pickup and drop with chauffer.
- Managing customer delightful index.
- Daily and monthly reports Sending.
- Sales Control Board Updating..
- Attending & Managing Showroom Events
- SMS Sending
- Modi Motors Agency Pvt Ltd
- (2 years 7 months)
Education
MBA -
Welingkar Institute
Mumbai TY B.Com - undefined
Mumbai University
01.2013
H.S.C - undefined
Maharashtra State Board
01.2010
S.S.C - undefined
Maharashtra State Board
01.2008
Skills
Computer proficiency
Interests
Collecting Key Chain
Disclaimer
I hereby conclude that all the information mentioned above is true to the best of my knowledge.
Timeline
Customer Relations Manager
Maruti Suzuki India Pvt Ltd - My Car
01.2020 - Current
Sr. CRE
Lexus Mumbai - Arpana Motors
04.2018 - 11.2018
CRE cum Insurance Executive
Porsche Centre Mumbai -Jubliant
01.2017 - 03.2018
Showroom Hostess cum CRE
Mercedes Benz - Shaman Motors
01.2015 - 01.2017
Showroom Hostess cum Delivery co-coordinator
Volkswagen -Global Gallarie Group
08.2013 - 12.2014
CRE (Customer Relation Executive)
Hyundai Motors Pvt Ltd - Modi Motors
01.2010 - 08.2012
TY B.Com - undefined
Mumbai University
H.S.C - undefined
Maharashtra State Board
S.S.C - undefined
Maharashtra State Board
MBA -
Welingkar Institute