Gurpreet Kaur
Customer Service
Ambarnath East
Summary
Seeks opportunity in dynamic company, leveraging challenging market conditions to foster career advancement and professional expertise.
Overview
16
16
years of professional experience
4
4
Languages
Work History
Customer Relations Manager
Maruti Suzuki India Pvt Ltd - My Car
01.2020 - Current
- Attending the delivery ceremony and handing over the car key to customer.
- Taking feedback to resolve the concern and query
- Sending Booking Mail and Delivery Mail to the customer.
- Resolving as MSIL Complaint and Query
- Resolving internal Complaints
- Test Drive Car Management
- Drivers Management
- Telle Caller Management
- Reporting to MSIL only Daily basis
- Event Management
- Car Launching Management
- Handling Complaint In regards with RTO, Pre Post Sales, Warranty and accessories and refunds .
- Attending Reviews and managing the web page
- Enquiries management
- My Car Pvt Ltd
Sr. CRE
Lexus Mumbai - Arpana Motors
04.2018 - 11.2018
- Lead Management of Sales Manager
- Updating leads is the System and Excel.
- Car Delivery Management
- Data Management.
- Updating Daily and Monthly Reports.
- Preparing Booking Report for every months
- Preparing Delivered car Report for every months
- Sending Birthday & Anniversary Wish Letter
- Attending Event and data management of event
- Arpana Motors Pvt Ltd
- (7 months)
CRE cum Insurance Executive
Porsche Centre Mumbai -Jubliant
01.2017 - 03.2018
- Reminder Calling to due customer
- Generating Renewal Quote.
- Sms Sending to Renewal due customer.
- Emailing the Renewal Due customer.
- Preparing Monthly Retention and Win back report.
- Generating new leads from the lost data.
- Sales Lead Generation.
- Attending walkin customer and drive through of the showroom to the customer.
- Jubilant Performance Car Pvt Ltd
- (1 year 2 months)
Showroom Hostess cum CRE
Mercedes Benz - Shaman Motors
01.2015 - 01.2017
- Handling Reception.
- Greeting Walk-in Customers.
- Preparing Delivery related documents.
- Maintaining Showroom ambiance. (Cleanliness of the showroom, Display Cars).
- Feedback calling to the Test Drive Customers.
- Lead Management for 3 Locations (Web leads/Walk-in Lead/ Tele-in Leads/Referral Leads/ Cold call leads and Events, assigning to consultant and updating in system)
- Shaman Wheels Pvt Ltd
- (2 years)
Showroom Hostess cum Delivery co-coordinator
Volkswagen -Global Gallarie Group
08.2013 - 12.2014
- Greeting the Walk-in Customers.
- Handling the delivery ceremony.
- Post sales followup calling to the walk-in customer.
- Managing the test-drive schedule with executive and customer.
- Maintaining Showroom ambiance. (Cleanliness of the showroom, Display Cars).
- Inventory of the Test drive Cars.
- Test Drive Confirmation & Feedback Calling.
- Maintaining Delivery Record.
- Sending Congratulation Letter to Delivered Customer. Sending Thank you SMS to Walk-in as well as Delivery Customer.
- Inquiry calling for Lead Generation.
- Arranging car for Event.
- Maintaining Event Record & Register.
- Greeting the walk-in customers.
- Data Entry.
- Handling the Driver Allocation as per the Pickup Schedule.
- Global Gallarie Motors Pvt Ltd
- (1 year 4 months)
CRE (Customer Relation Executive)
Hyundai Motors Pvt Ltd - Modi Motors
01.2010 - 08.2012
- Handling Reception Counter.
- Handling front office. (Job Card Printing )
- Data entry Work.(Vehicle repaired data into GDMS).
- Reminder calling to the service due customer and Post Service followup Calling.
- Attending Job Cards and coordination of the same with Service advisor.
- Managing the pickup and drop with chauffer.
- Managing customer delightful index.
- Daily and monthly reports Sending.
- Sales Control Board Updating..
- Attending & Managing Showroom Events
- SMS Sending
- Modi Motors Agency Pvt Ltd
- (2 years 7 months)
Education
MBA -
Welingkar Institute
Mumbai TY B.Com - undefined
Mumbai University
01.2013
H.S.C - undefined
Maharashtra State Board
01.2010
S.S.C - undefined
Maharashtra State Board
01.2008
Skills
Computer proficiency
Change management
Client relations
Data maintenance
Adherence to guidelines
understanding others
Professional integrity
Proactive leadership
Client engagement
Networking introductions
Windows administration
Proficient in office suites Microsoft Office and G Suite Document handling and organization
PowerPoint expertise
Data organization tools
Collaboration platforms Virtual meeting solutions Teamwork strategies
Database administration
Email marketing
Interests
Collecting Key Chain
Disclaimer
I hereby conclude that all the information mentioned above is true to the best of my knowledge.
Timeline
Customer Relations Manager
Maruti Suzuki India Pvt Ltd - My Car
01.2020 - Current
Sr. CRE
Lexus Mumbai - Arpana Motors
04.2018 - 11.2018
CRE cum Insurance Executive
Porsche Centre Mumbai -Jubliant
01.2017 - 03.2018
Showroom Hostess cum CRE
Mercedes Benz - Shaman Motors
01.2015 - 01.2017
Showroom Hostess cum Delivery co-coordinator
Volkswagen -Global Gallarie Group
08.2013 - 12.2014
CRE (Customer Relation Executive)
Hyundai Motors Pvt Ltd - Modi Motors
01.2010 - 08.2012
TY B.Com - undefined
Mumbai University
H.S.C - undefined
Maharashtra State Board
S.S.C - undefined
Maharashtra State Board
MBA -
Welingkar Institute