Aparna Jairam Rai
Mumbai
Summary
Logistics coordinator with extensive experience at Carnival Support Services, specializing in crew onboarding optimization and operational efficiency enhancement. Demonstrated ability to resolve logistical challenges through effective communication and critical thinking, ensuring seamless operations and compliance. Committed to delivering exceptional customer service and building strong relationships with stakeholders.
Overview
11
11
years of professional experience
Work History
Carnival support services Pvt ltd
Logistics Co ordinator
Mumbai
07.2022 - Current
- Coordinating the documentation and onboarding process for maritime crew members, ensuring compliance with company and regulatory requirements.
- Handled walk-in inquiries and provided clear guidance on procedural steps, enhancing customer service and support experience.
- Managing logistical arrangements for vessel operations including scheduling crew changes to optimise operational efficiency and meeting tight deadlines.
- Facilitated daily communication and coordination via email with candidates, Protegent representatives, and multiple stakeholder groups to streamline logistics activities.
- Developed and maintained a comprehensive tracking system for crew member documentation to ensure timely processing and minimise onboarding delays.
- Monitored and resolved logistical challenges promptly to ensure seamless sailing schedules and minimal operational disruptions.
- Organised and supported logistical arrangements for crew transportation and accommodation during crew changeovers, coordinating with agents and vendors to optimise efficiency.
- Collaborated with international agents and port authorities to manage customs clearance and compliance for crew documentation and supplies.
Air India Airport services ltd
Customer Agent(Cargo)
Mumbai
07.2019 - 07.2022
- Dealing with Customs, Immigration, Foreign Airlines Staff and Cargo Agents.
- Directing and Assisting the team of Assistants and Operations for building up Cargo in ULD's as planned.
- Dealing with complete procedure of clearing human remains both import and export.
- Handling DGR shipment according to the IATA manual.
- Manifesting on Cargo system (LMS) as per loading and informing load control about the final cargo.
- Preparing NOTOC to notify the captain about Cargo like human remains, DGR, live fish.
- Sending mails to considered authorities.
- Supervising Cargo that are sent under the aircraft.
- Draft and handover the necessary documents for the flights to the aircraft captain.
Air India Express
Customer service executive
Mumbai
02.2019 - 06.2019
- Actioning mails and solving customers grievance.
- Cancellations of tickets/PNRs through online system called Radixx.
- Extracting reports in Excel sheet using pivot table.
JustDial Ltd
Information Retrieval Officer
Mumbai
05.2015 - 01.2018
- Provide appropriate information in response to customer queries properly direct inbound calls in phone queries queues to improve call flow.
- Handling customer queries and providing information as predefined standards.
- Follow up of escalations and closing them.
- Providing feedback to the team leaders about the process and contribute to the improvement.
Nurture Consultancy
Nurture consultancy
Mumbai
09.2014 - 04.2015
- Sourcing quality profiles - From the Job portals, internal database, Employee References, Mass mail etc to fill the vacancies and stimulating them to apply for the jobs.
- Networking, Employee referrals, cold calls and direct mailing.
- Mapping and profiling, Screening and Short-listing of the candidates according to requirement of the clients.
- Briefing the candidates about the job profile and organization.
- Forwarding the skilled resume to the client and arranging the interview schedule with the client & candidate.
Education
Diploma in IATA/UFTAA -
IITC
mumbai01-2018
Bacholer - Commerce
Viva college
Mumbai12.2014
HSC -
Viva college
Mumbai12.2011
Skills
- Public relations
- Teamwork
- Time Management
- Rapo building
- Effective communication
- Critical thinking
- Customer service
Accomplishments
Best Employee, Air India services ltd, 2021-2022
Languages
- English
- Hindi
- Marathi
- Tulu
Timeline
Carnival support services Pvt ltd
Logistics Co ordinator
07.2022 - Current
Air India Airport services ltd
Customer Agent(Cargo)
07.2019 - 07.2022
Air India Express
Customer service executive
02.2019 - 06.2019
JustDial Ltd
Information Retrieval Officer
05.2015 - 01.2018
Nurture Consultancy
Nurture consultancy
09.2014 - 04.2015
Diploma in IATA/UFTAA -
IITC
Bacholer - Commerce
Viva college
HSC -
Viva college
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