Aparna Nagar

• Provide L2/L3 support for systems and applications in production environments.

• Monitor system health, performance, and availability to ensure operational stability.

• Handle incidents, service requests, and problem management within defined SLA timelines.

• Troubleshoot system and application issues in collaboration with senior engineers.

• Maintain documentation and contribute to continuous service and process improvements.

• Proficient in analyzing and resolving issues promptly within deadlines
• Supervised daily and weekly Release Management activities
• Assisted customers with Backup, Patching, and Monitoring configurations
• Ensured compliance with SLAs for incident and service requests
• Compiled detailed Root Cause Analysis reports
• Managed cloud systems, including setup, upgrades, and patching
• Orchestrated successful server migrations
• Conducted routine backups and disaster recovery tests
• Collaborated with teams to devise cloud solutions aligned with business goals
• Provided technical mentorship to junior team members in AWS and Azure Technologies.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Provided timely technical support to users experiencing issues with cloud-based applications or infrastructure components.
• Played a key role in migrating legacy applications to the cloud platform, ensuring minimal disruption to business operations.