Summary
Overview
Work History
Education
Skills
System Knowledge
Initiatives Projects
Affiliations
Languages
Timeline
Generic

Aparna Shanbhag

Bengaluru

Summary

Human Resource Professional: Goal-oriented professional with over 20 years’ experience across Employee Relations, operations, Human resource service delivery, Employee Benefits & Customer service Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Highly analytical Analyst with sound experience in data interpretation, statistical analysis, and trend forecasting. Strengths lie in problem-solving ability, strategic thinking, and exceptional technical skills such as proficiency in SQL and Excel. Showcased impact by contributing to data-driven decision making that increased efficiency and improved business outcomes in previous roles. Insightful Analyst known for high productivity and efficient task completion. Possess specialized skills in data interpretation, statistical analysis, and predictive modeling which enhance problem-solving capabilities. Excel in communication, teamwork, and adaptability, ensuring seamless collaboration and innovative solutions in dynamic environments.

Overview

19
19
years of professional experience

Work History

On/Offboarding Sr Professional-Analyst

JP Morgan chase & Co
Bengaluru
10.2018 - Current
  • Work on the Daily Analysis Report on Metrics
  • Knowledge transfer and training, setting the Pilot batch for New Hire experience enhancement with HR Answers for APAC region
  • Country reviews for New hire Experience enhancement for all APAC countries
  • Project managing BOT testing and deployment on BOTs that automated Hire’s Query and tasks management globally by working collaboratively with respective regional teams, development and business groups to complete comprehensive testing
  • Stakeholder and Escalations management
  • Manages and executes multiple reports on a day to day basis such as: Daily case assignment Report, Background verification Report, Monthly Scorecard and Productivity Report
  • Possesses strong ability in analyzing information and providing solutions to problems
  • Worked on Query Management to increase the efficiency and response time to increase the customer satisfaction
  • Assisting in ad-hoc projects and assignments as needed as part of process/procedure/functional enhancements
  • Create and Standard Operating Procedures
  • Manage Stakeholders

Employee Relations Partner (Secondment)

JP Morgan chase & Co
Bengaluru
10.2023 - 03.2024
  • Advice on complex employee relations matters, providing effective advice, resolution, and remediation.
  • Review documentation and evidence on the matter reported, investigate, and provide an appropriate and fair resolution.
  • Draft and update resolutions, ensuring compliance with policies and procedures.
  • Investigate and identify underlying issues, and coordinate with the reporter.
  • Investigate incidents that include pre-employment clearance, performance, behavioral issues, critical issues, relationship declaration, and rehire eligibility checks.
  • Cultivated long-term relationships with existing clients through consistent communication efforts.
  • Used in-depth knowledge of legal precedents to analyze probable outcomes of cases.

Employee Service Representative (HR Answers-APAC)

JP Morgan chase & Co
Bengaluru
08.2016 - 10.2018
  • Worked as Escalation analyst by coordinating with various stakeholders to resolve the Employee issues
  • Handling priority 1 issues and time bounded concerns raised by Employees
  • Understood the employee life cycle and expertise in HR policies
  • Conducting Induction sessions explaining payroll, benefits and addressing queries in detail to the new hires
  • Addressed queries via Case management tools, inbound/outbound phone activities and responded to email queries in support of HR functions and employee queries as a single point of contact center for the employees across India, Australia & Philippines
  • Complete HR related transactions/activities adhering to company policy and guidelines
  • Assisting employees in getting the required reference letters (COE, Address proof, roles and responsibility)
  • Educating employees in pay, deductions and other allowances, also assist in submitting the investment declarations and proofs within the specific time slots

Payroll Specialist (North America)

JP Morgan chase & Co
Bengaluru
08.2014 - 08.2016
  • Process Missing Pay to Employees on Hourly Pay
  • Calculate, Process and recover Overpayments to Employees
  • Review Direct Deposit rejects, Coordinate with employees and reprocess the Direct deposits
  • Complete HR related transactions/activities adhering to company policy and guidelines
  • Educating employees on pay, deductions and other allowances and tax calculations
  • Process Joining Bonus to new Hires

Employee Service Representative (HR Answers-North America)

JP Morgan chase & Co
Bengaluru
05.2011 - 08.2014
  • Worked as Escalation analyst by coordinating with various stakeholders to resolve the Employee issues
  • Handling priority 1 issues and time bound concerns raised by Employees
  • Understood the employee life cycle and expertise in HR policies
  • Addressed queries via Case management tools, inbound/outbound phone activities and responded to email queries in support of HR functions and employee queries as a single point of contact center for the employees across in North America
  • Complete HR related transactions/activities adhering to company policy and guidelines
  • Assisting employees in getting the required reference letters (COE, Address proof, roles and responsibility)
  • Educating employees in pay, deductions and other allowances, also assist in submitting documents related Retirement and benefits

Customer Service Representative (Card activation, Chase Credit Cards)

JP Morgan chase & Co
Bengaluru
02.2006 - 05.2011
  • Assisting New Card holders activate their Credit cards
  • Customize the Credit card Features like Add on Cards and Rewards programs
  • Offer Balance transfers and other interest saving options
  • Offer Fraud Protection and Credit score enhancement Products/

Education

Bachelor’s - Art (Sociology)

Sikkim Professional University
Sikkim
02-2025

Senior Secondary Certificate -

Skills

  • Creative
  • Innovative
  • Proactive
  • Strong Decision Maker
  • Regulatory compliance
  • Issue identification
  • Incident reporting
  • Audit support
  • Data integrity assurance
  • Relaying complex information
  • Compliance analysis
  • Risk analysis
  • Effective at multitasking
  • Expert in Microsoft Office
  • Working knowledge of SharePoint
  • PeopleSoft
  • Human Capital Management
  • Merger and Acquisition
  • KPI analysis
  • Corrective action planning
  • Process enhancement
  • Deadline adherence
  • Attention to detail
  • Root-cause analysis
  • Complex Problem-solving
  • Performance tracking

System Knowledge

  • Service NOW
  • PeopleSoft 9.1
  • Oracle Service Cloud
  • My Performance
  • Taleo
  • Microsoft Office 2003, 2010
  • Human Capital Management
  • HERO
  • SHIELD

Initiatives Projects

  • Worked on a project to reduce task and documentation for Candidate with an Aim to enhance New hire experience (APAC countries)
  • Eliminated redundancy in Daily reports and activity operation process and rebuilt them to reduce working hours and ensures saves.

Affiliations

  • HR for HR committee: Organizing events, conferences, or meetups.
  • Actively participate in Philanthropy events.
  • Orator
  • Multilinguistic

Languages

English
First Language

Timeline

Employee Relations Partner (Secondment)

JP Morgan chase & Co
10.2023 - 03.2024

On/Offboarding Sr Professional-Analyst

JP Morgan chase & Co
10.2018 - Current

Employee Service Representative (HR Answers-APAC)

JP Morgan chase & Co
08.2016 - 10.2018

Payroll Specialist (North America)

JP Morgan chase & Co
08.2014 - 08.2016

Employee Service Representative (HR Answers-North America)

JP Morgan chase & Co
05.2011 - 08.2014

Customer Service Representative (Card activation, Chase Credit Cards)

JP Morgan chase & Co
02.2006 - 05.2011

Bachelor’s - Art (Sociology)

Sikkim Professional University

Senior Secondary Certificate -

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Aparna Shanbhag