Aparna Sreejith
Thrissur
Overview
3
3
years of professional experience
Work History
Customer Relationship Officer
Bike Bazar
Thrissur
04.2022 - 08.2022
- Developed customer service policies and procedures to ensure consistent and professional customer interactions.
- Provided technical assistance to customers in order to resolve their inquiries or complaints quickly and efficiently.
- Conducted regular reviews of customer feedback, identified areas for improvement, and implemented changes accordingly.
HR Executive
Kalyan Mobikes Pvt Ltd
Thrissur
06.2019 - 02.2020
- Developed and implemented HR policies, procedures, and processes to ensure compliance with employment regulations.
- Conducted performance reviews for all employees on a yearly basis.
- Managed employee relations issues such as grievances, disciplinary actions and terminations.
Education
BBA - Finance
St Mary's College
Thrissur05-2019
High School Diploma -
Al-Azhar English Medium School
Manakkodi, Thrissur05-2017
Skills
- Customer Relations
- Strong interpersonal skills
- Schedule Management
- Account Management
- Customer Service
- Call Documentation
- High-energy attitude
Languages
English
First Language
Hindi
Beginner
A1
Accomplishments
- NPTEL online course on marketing management
Timeline
Customer Relationship Officer
Bike Bazar
04.2022 - 08.2022
HR Executive
Kalyan Mobikes Pvt Ltd
06.2019 - 02.2020
BBA - Finance
St Mary's College
High School Diploma -
Al-Azhar English Medium School