Apoorv Bhatia

• Championed process improvements within department by identifying inefficiencies, proposing solutions, and leading change initiatives.
• Developed customized RPA solutions to streamline business processes and reduce manual effort.
• Successful implementation of multiple projects using Power Platform, Excel VBA, Access VBA and SQL.
• Streamlined business processes by automating repetitive tasks using Microsoft Power Automate.
• Collaborated with stakeholders in defining requirements and designing workflows for business process automation using Power Automate.
• Managed budgets effectively by employing cost-control measures without compromising quality or deliverables of projects undertaken by team.
• Minimized penalties and increased efficiency of various low performing processes and countered benefits of 38 FTEs and $100,000~$120,000 in penalties within a year of my tenure.
• Streamlined communication channels for increased efficiency in project execution and decision-making processes.
• Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
• Conducted comprehensive risk assessments for projects, implementing appropriate mitigation strategies to minimize potential issues.
• Fostered strong relationships with clients through attentive account management, timely issue resolution, and proactive status updates on project milestones.

• Enhanced customer experience by integrating RPA solutions into customer service processes, streamlining issue resolution timescales.
• Conducted end-to-end testing of RPA solutions to ensure seamless integration with existing systems.
• Defect management and Risk management involving BCP implementation on latest industry standards.
• BCM as per ISO 22301: 2019
• Reduced manual efforts by automating daily checks in various deliverables at L1, L2 and L3 activities, using excel and VBA.NET. and Power Platform.
• Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
• Optimized project management, resulting in timely deliverables and improved client satisfaction rates.

• Manage testing environment to mitigate outside variables and increase accuracy.
• Trained and developed new testing team members and provided continuous mentoring.
• Contributed to quality control efforts and investigation of failed products.
• Drafted reports to detail findings from testing phases.
• Interacting with client directly to manage and deliver as per requirements of project.
• Contributing to reporting and managing all activities of internal and external testers during IAT and UAT phases. This includes From Test Planning, Test Execution, Risk Management and Defect Management.
• Also, got opportunity to learn and implement Testing phases through ALM. Successfully completed for 2 clients.

Role & Responsibilities :

• Test Planning and Execution.
• Regression, Smoke and IAT.
• Started with coding on Middleware platform WM.
• Defect tracking and closure.
• Demonstrated high level of initiative and creativity while tackling difficult tasks.