Apoorv Sah

• Analyzed financial statements to identify areas of improvement or cost savings opportunities.
• Optimized profits by controlling food, beverage and staff costs.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Maintained detailed records of sales transactions and daily shift reports.

• Oversees the day-to-day operations of a restaurant.
• Managed daily restaurant operations and ensured compliance with health regulations.
• Trained and supervised staff to deliver exceptional customer service.

• Supervised daily restaurant operations and ensured smooth service flow.
• Trained and mentored staff on customer service and food safety standards.
• Resolved customer complaints promptly to maintain satisfaction levels.
• Developed and maintained positive working relationships with staff, customers, and vendors.

• Manages the dining experience for customers and leads a team of restaurant staff.
• Staff management: Train, supervise, and mentor staff
• Guest service: Ensure customers have a great experience and answer questions about the menu
• Safety: Ensure compliance with health and safety regulations, and report accidents
• Performance: Evaluate staff performance
• Cleanliness: Ensure the restaurant is clean and organized
• Onboarding: Introduce new staff to the restaurant's culture and protocols

Trained new waitstaff on menu items and service techniques.

• Provided assistance in resolving customer complaints in a professional manner.
• Greeted customers and escorted them to their tables.
• Greeted customers, answered questions, and recommended specials to increase profits.
• Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.

• Took customer orders and accurately relayed them to the kitchen staff.
• Managed table settings and ensured cleanliness throughout the restaurant.
• Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
• Checked on guests during meals to ensure satisfaction with each course.

• Assisted front desk operations to enhance guest check-in experiences.
• Provided information to guests about hotel services and local attractions.
• Attended training sessions and meetings to learn new information and develop personal skills.