Apoorv Verma
Lucknow
Summary
Knowledgeable process developer with several years of experience bringing well-versed understanding of complex technical process generation and management tasks. Background documenting actions and expectations to conduct data-intensive forecasting. Resourceful compilation of technical documents and specifications, pulling from extensive knowledge of business and government mandates, architectural elements and considerations. Intricate comprehension of major programming formats and apis to support masterful process creation.
Overview
6
6
years of professional experience
Work History
Process Developer
Genpact India Private Limited
Gurugram
04.2024 - Current
- Created process documentation including flowcharts, SOPs, job aids and work instructions.
- Created reports detailing the results of process improvement initiatives.
- Investigated root causes of problems identified in existing processes.
- Prepared presentations summarizing findings from investigations into process issues.
- Researched and implemented organizational processes to resolve customer inquiries.
- Processed documents to maintain records and files.
- Wiped data from devices by utilizing approved tools and processes.
- Filed paperwork according to standard operating procedures and entered data points into tracking system.
Analyst
HCLTech
Lucknow
05.2022 - 04.2024
- Sucessfully managed 100+ accounts, completed 150+ task every day and successfully achieved the project schedule goals
- Developed and implemented new techniques and plans to fasten the process with more accuracy and defined strategy
- Reviewed constantly the customer feedback and then suggested way to improve the process and customer service levels which increased the satisfaction rate from 89% to 94%
- High levels of accuracy in transaction processing and ability to accurately comprehend the customer request while processing the account
- Comply with the Training and Competency requirements, complete required training in a timely manner, understand and participate in performance for growth ensuring stretching personal objectives
- Maintains confidentiality of banking records and client information to avoid possible data breaches and proactively identify risks and make recommendation to mitigate these
- Actively contribute to a culture that achieves the business goals, delights customers and ensure that good client/consumer outcomes are at the centre of all operational activity and decision making
- Deliver great clients and consumers service and seek to exceed client/consumer expectations
- Adhere to all regulatory requirements within role responsibility and escalate issues quickly
- Understand and adhere to specific regulatory obligation and company policies and procedures.
Credit Verification Officer
IndusInd Marketing and Financial Services Pvt. Ltd.
Lucknow
09.2021 - 03.2022
- Payment, disbursement, checking files.
Deputy Officer
Chola Business Services Limited.
Lucknow
01.2019 - 09.2021
- Disbursement of files
- Making CAM (credit analysis memorandum)
- Checking the KYC documents for loan purpose
- High risk, medium risk and low risk
- Credit analyst of a customer checking the credit score of the customer
- Checking the bank statement of the customer
- Underwriting- Vehicle Insurance
- Claim Settlement.
Education
M.BA (Finance & Makreting) -
DR. M.C. SAXENA COLLEGE OF ENGINEERING & TECHNOLOGY, LUCKNOW
LUCKNOW, UTTAR PRADESH08.2012
Bachelor Of Arts -
SHIA P.G. COLLEGE, LUCKNOW UNIVERSITY
LUCKNOW, UTTAR PRADESH07.2010
Skills
- Customer service
- Time management
- Document Management
- Process auditing
- Compliance Monitoring
- Problem Resolution
- Banking
- Critical Thinking
- Root Cause Analysis
- Analysis Skills
Timeline
Process Developer
Genpact India Private Limited
04.2024 - Current
Analyst
HCLTech
05.2022 - 04.2024
Credit Verification Officer
IndusInd Marketing and Financial Services Pvt. Ltd.
09.2021 - 03.2022
Deputy Officer
Chola Business Services Limited.
01.2019 - 09.2021
M.BA (Finance & Makreting) -
DR. M.C. SAXENA COLLEGE OF ENGINEERING & TECHNOLOGY, LUCKNOW
Bachelor Of Arts -
SHIA P.G. COLLEGE, LUCKNOW UNIVERSITY
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