Florance Joseph

• Manage Team operations, learning matrix and their performance
• Ability to work efficiently and independently in a fast-paced, high-volume environment
• Manage queue allocation and capacity planning
• Handled escalation Team Sanctions L1B & L2
• Dealing with performance and attrition management
• Work on weekly business review presentation

• To be the first point contact with the customer in the branch, provide customer service and product information
• Liaise with internal and external auditors for regulatory requirements
• Responsible for report generation & filing
• Handling KYC and Re-KYC for the individual and corporate customers
• Updating and reviewing the periodic AML for the high net worth customers
• Customer acquisition & Deliverables Custodian

• Worked for the Project Telstra
• To investigate proactively on the data usage and find any error's occurred on the billed charges
• To contact Account executive to update on the status
• Worked on MIDAS, Visualive and T-Analyst reports to get the exact usage in detail, to calculate the charges and credit back to the customers

• Made careful determinations based on skilled analyses of submitted documentation covering credit histories, employment records, and current financial status.
• Ensured regulatory compliance by maintaining up-to-date knowledge of industry guidelines and standards.
• Evaluated loan applications, determining creditworthiness, assessing risk and establishing loan conditions.

Enhanced employee satisfaction by promptly addressing inquiries relating to Dell Software and resolving its respective issues.

Planned and executed events and marketing programs to increase qualified leads.