Apoorv Vishnoi
Assistant Manager
Bengaluru
Summary
Results-oriented professional with over 5 years of cross-functional experience in network operations, stakeholder management, and product compliance. Proven expertise in managing global client accounts, major incident management, and driving service excellence. Adept in ITIL processes and CCNA fundamentals, with a demonstrated ability to lead high-impact projects and improve operational KPIs. Seeking to leverage this experience through an international MBA to transition into strategic leadership roles in technology or consulting.
Overview
5
5
years of professional experience
3
3
Certificates
Work History
Assistant Manager, Network Operations
VOIS (Vodafone Intelligent Solutions)
05.2024 - Current
- Managed end-to-end IPVPN services for enterprise clients including Wipro, Carlsberg, Apple Retail, and Standard Chartered Bank.
- Handled major incident management and stakeholder communications across internal teams, customers, vendors, and global partners.
- Ensured SLA compliance and operational reliability, proactively resolving issues to reduce service credits and maximize customer satisfaction.
- Coordinated technical documentation and project planning to support operations and service transitions.
- Led QoS and routing troubleshooting for critical escalations across voice and data networks.
Subject Matter Expert, Product Compliance
Amazon India
11.2019 - 05.2024
- Acted as a process expert for the Product Safety Program, partnering with cross-functional stakeholders to design and implement compliance strategies.
- Contributed to the development of new safety initiatives, driving operational improvements across multiple product categories.
- Established internal best practices and created a scalable knowledge-sharing framework for team learning.
Network Engineer
Tata Communications Ltd.
05.2017 - 11.2018
- Delivered real-time resolution of high-severity (P1/P2) network incidents, ensuring rapid service restoration.
- Configured and troubleshot LAN/WAN networks and customer infrastructure within strict SLA timelines.
- Improved network efficiency by identifying system bottlenecks and optimizing routing protocols.
Education
Bachelor of Computer Applications -
Dewan VS Group of Institutions
Meerut, India 04.2001 -
Certification
ITIL V4 Foundation
Timeline
Assistant Manager, Network Operations
VOIS (Vodafone Intelligent Solutions)
05.2024 - Current
Subject Matter Expert, Product Compliance
Amazon India
11.2019 - 05.2024
Network Engineer
Tata Communications Ltd.
05.2017 - 11.2018
Bachelor of Computer Applications -
Dewan VS Group of Institutions
04.2001 -
Languages
English
Hindi
Skills and Tools
Network & IT Operations: IPVPN, Routing & Switching, QoS, WAN/LAN, Incident Management
Tools & Platforms: ServiceNow, Remedy, Power BI, Cisco vManage, Putty
Soft Skills: Stakeholder Management, Communication, Project Execution, Analytical Thinking
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