Birbal Prasad

• Oversaw and optimized multi-vendor environments, including Cisco ACI/APIC, Fortigate, Check Point, Aruba, Meraki, and Zscaler.
• Oversaw vendor coordination, change management, and incident response to ensure high availability and minimal service disruption.
• Spearheaded network modernization initiatives, encompassing security enhancements, hardware refreshes, and migration projects.
• Managed network security compliance and firewall operations to ensure alignment with enterprise and regulatory standards.
• Facilitated stakeholder communication and led root cause analysis (RCA) to address critical production incidents.
• Facilitated collaboration with business and technical stakeholders to ensure alignment of infrastructure delivery with business and security objectives.

• Oversaw NOC team operations to ensure effective escalation management.
• Supported daily operations by facilitating efficient workflows and providing necessary guidance and escalation assistance. Participated in planning for network implementation, migration, and redundancy activities.
• Assisted in communication with access providers to resolve network issues. Documented root cause analysis for various incidents. Maintained an error database to track team challenges.
• Diagnosed and resolved issues within complex network infrastructure, focusing on OSPF and BGP routing protocols.
• Administered technical support for network devices, focusing on switches, routers, access points, and additional hardware components.
• Implemented proactive monitoring strategies for network devices to enhance operational efficiency and reduce downtime.
• Enhanced network performance by identifying and resolving bottlenecks, optimizing configurations, and implementing best practices.

• Diagnosed and troubleshot complex issues related to application servers, services, and network devices.
• Managed configuration and optimization of ASA firewalls, routers, switches, and access points.
• Monitored server and network device performance through Nagios and similar tools, addressing alerts to maintain system reliability.
• Facilitated site build projects through collaboration with cross-functional teams to ensure adherence to standard processes.
• Led migration projects addressing high-severity incidents as primary and secondary on-call resource.

• Spearheaded end-to-end build and deployment of global stores, ensuring seamless team coordination and timely project delivery.
• Executed comprehensive audits before store launches to guarantee operational readiness.
• Delivered on-call operational support for WAN, LAN, and wireless infrastructure, ensuring prompt troubleshooting and resolution of issues.
• Oversaw management and maintenance of Meraki routers, switches, and Mist APs to enhance network reliability and efficiency.
• Facilitated collaboration among cross-functional teams to drive successful migration projects and maintain operational continuity.

Project: Deutsche Bank (HCL-DB)

• Led server-built team at Deutsche Bank to establish a secure environment for safeguarding critical organizational and customer data.
• Implemented and managed firewall policies using Juniper, McAfee, Check Point, Citrix, and VMware to ensure robust cybersecurity measures.
• Monitored service request (SR) queue to ensure timely resolution according to severity implementation guidelines.
• Facilitated systematic decommissioning of new firewall policies, adhering to established change management procedures.
• Assisted peer review team members by providing support in troubleshooting severity 1 and 2 cases. Aided in performing root cause analysis of tickets escalated by the network operation team. Organized and led various training and whiteboard sessions on a regular basis.

• Managed ITIS program delivery, focusing on essential technologies including N+, CCNA, MCSA/MCSE, RHCE, and foundational UNIX to enhance technical proficiency.
• Promoted student satisfaction to drive productivity and quality of training by conducting internal assessments and delivering feedback sessions.
• Monitored batch status and ensured accurate record-keeping in both physical files and online systems.
• Conducted comprehensive installation, configuration, and troubleshooting of Active Directory, DNS, DHCP, WINS servers, IIS, FTP, core server, and VPN connections within virtual environments.
• Managed installation and configuration processes for SE Linux, BIND, FTP, Samba, YUM, iSCSI, RAID, and LVM to ensure optimal system performance.
• Utilized Wireshark to analyze network traffic and troubleshoot connectivity issues. Assisted in network diagnostics using ping and traceroute tools. Supported network performance monitoring with netstat and Ethereal. Operated GNS3 and Packet Tracer for network simulation and design.

• Managed all aspects of CJet program, focusing on core technologies like N+, CCNA, MCSA/MCSE, RHCE, and foundational UNIX skills.
• Facilitated student satisfaction to enhance productivity and quality of training through internal assessments and feedback sessions.
• Managed setup and maintenance of Active Directory, DNS, DHCP, WINS servers, IIS, FTP, core server, and VPN connections to ensure seamless network operations.
• Managed installation and configuration processes for SE Linux, BIND, FTP, Samba, YUM, iSCSI, RAID, and LVM to ensure optimal system performance.
• Utilized Wireshark to analyze network traffic and troubleshoot connectivity issues. Assisted in network diagnostics using ping and traceroute tools. Supported network performance monitoring with netstat and Ethereal. Operated GNS3 and Packet Tracer for network simulation and design.

• Oversaw A+ certification, Network+, RHCE, CCNA, and MCSE training programs.
• Executed installation, configuration, and troubleshooting of Active Directory, DNS, DHCP, WINS servers, and FTP services using Virtual PC.
• Configured 2500, 2800, 4500, and 6500 series routers alongside 1900 and 2950 series switches to enhance network performance.
• Executed installation, configuration, and troubleshooting of SE Linux, BIND, FTP, Samba, RAID, and LVM systems.
• Configured and installed backup agents, antivirus agents, and monitoring agents on Windows Server environments.
• Utilized Wireshark to analyze network traffic and troubleshoot connectivity issues. Assisted in network diagnostics using ping and traceroute commands. Supported basic Unix operations and configurations with GNS3 and Packet Tracer tools.