Apoorva D
Customer Care Senior Associate
Bengaluru
Summary
Customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
9
9
years of professional experience
Work History
Senior Customer Care Associate
SonicWall
11.2024 - 06.2026
Senior Customer Care Associate
SonicWall
02.2018 - 11.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues effectively.
- Established strong rapport with customers, leading to increased repeat business and positive word-of-mouth referrals.
- Delivered exceptional support during peak seasons, managing increased call volumes without compromising on service quality or efficiency.
- Exceeded performance metrics by skillfully navigating CRM systems to efficiently manage large queues of support tickets.
Customer Care Representative
Infosys BPM
01.2017 - 10.2017
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Education
B.com - Marketing Management
SSB International School
Bengaluru, India 04.2001 -
Skills
Complaint handling
Exceptional communication
Live chat support
Email etiquette
Timeline
Senior Customer Care Associate
SonicWall
11.2024 - 06.2026
Senior Customer Care Associate
SonicWall
02.2018 - 11.2023
Customer Care Representative
Infosys BPM
01.2017 - 10.2017
B.com - Marketing Management
SSB International School
04.2001 -