Summary
Overview
Work History
Education
Skills
Websites
Languages
Accomplishments
Timeline
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Apoorva Gotharwal

Apoorva Gotharwal

Indore

Summary

Entrepreneurial professional with over 12 years of experience in food tech, operations, and business growth. Proven track record as a Key Account Manager at Zomato India, excelling in partner management and execution. Expertise in creating brand awareness, analyzing data, and implementing impactful projects. Recognized for leadership skills and ability to coach and develop colleagues while interfacing effectively with professionals at all levels.

Overview

11
11
years of professional experience

Work History

Key Account Manager

Zomato Media Pvt Ltd
Indore
09.2018 - 07.2024
  • Conducted market research to establish Zomato kitchens successfully.
  • Signed over 50 merchants monthly, resulting in over 200% account growth.
  • Facilitated 15% of city orders, generating revenue of 12.8 million INR.
  • Managed key client relationships to ensure satisfaction and retention.
  • Led contract negotiations with major accounts to secure favorable terms.
  • Trained junior team members on best practices in account management.
  • Analyzed market trends to identify opportunities for account expansion.
  • Utilized CRM tools to maintain accurate records and track client interactions.

City Supply Manager

FAB Hotels
Indore
10.2017 - 09.2018
  • Executed expansion strategies for launching Fabhotels in new geographies.
  • Managed P&L responsibilities to maintain financial health of operations.
  • Developed and implemented marketing strategies to drive sales growth.
  • Oversaw comprehensive business development, focusing on supply planning for immediate and future needs.
  • Achieved room night and revenue targets month over month through effective branding at cluster level.
  • Executed BTL activities and strategic partnerships for brand building initiatives.

Cluster Manager

OYO Rooms
Indore
09.2015 - 10.2017
  • Executed operations, CRM, sales, and marketing strategies for Bhopal and Indore launches.
  • Initiated relationship-building programs to enhance client engagement.
  • Negotiated successfully with hotel managers to resolve critical issues.
  • Participated in pilot program for captain designation, improving leadership skills.
  • Improved customer interaction ratio through targeted communication efforts.

Compliance and Audit Analyst

Teleperformance India
Indore
07.2014 - 09.2015
  • Enhanced backend website support for Yahoo Small Business CRM, compliance, and audit functions.
  • Conducted comprehensive audits on inbound and outbound calls for Yahoo Small Business.
  • Trained executives to handle negative calls effectively, providing actionable feedback for improvement.
  • Assisted in preparing audit reports and presenting findings to management.

Business Development Manager

Parimaan media Pvt ltd
Indore
11.2013 - 06.2014
  • Drove business development initiatives to enhance brand presence and customer retention.
  • Executed promotional campaigns and digital marketing strategies to boost engagement.
  • Managed CRM systems to optimize customer relationship management processes.
  • Led cross-selling efforts and B2B partnerships for eindiamarket.com.
  • Coordinated hardcore sales operations to achieve revenue targets.
  • Developed targeted marketing approaches to strengthen brand visibility.

Education

MBA - E-commerce

Institute Of Management Studies (IMS)
Indore, Madhya Pradesh
01.2015

Bachelors Of Engineering - IT - Information Technology

Chameli Devi School of Engineering
Indore, Madhya Pradesh
01.2012

Skills

  • Leadership and team management
  • Research and decision-making
  • Business expansion strategies
  • Client relationship management
  • Contract negotiation
  • Market analysis and strategy
  • CRM software proficiency
  • Account growth and retention
  • Business development and planning
  • Strategic marketing implementation
  • Problem-solving techniques
  • Consultative selling skills
  • Client onboarding processes

Languages

  • English
  • Hindi

Accomplishments

  • Pan India top 50 rank to achieve the target for ad sales done for the month of January 2019, Zomato India
  • Ad sales champion for the month of January 2020, Zomato India
  • Ace Superstar for the quarter April-June 2022 on a pan-India level for outstanding performance and contribution in driving key sales initiatives, Zomato India
  • For demonstrating excellent work at Fabhotels for achieving targets in supply for the North Zone, Fabhotels India
  • Certificate of appreciation for client service excellence and smooth operations in OYO Rooms
  • I was a part of the pilot project of Yahoo Small Business chat process, and I received consecutive awards for performing best in the chat process team, as well as many Employee of the Month awards from Teleperformance India

Timeline

Key Account Manager

Zomato Media Pvt Ltd
09.2018 - 07.2024

City Supply Manager

FAB Hotels
10.2017 - 09.2018

Cluster Manager

OYO Rooms
09.2015 - 10.2017

Compliance and Audit Analyst

Teleperformance India
07.2014 - 09.2015

Business Development Manager

Parimaan media Pvt ltd
11.2013 - 06.2014

MBA - E-commerce

Institute Of Management Studies (IMS)

Bachelors Of Engineering - IT - Information Technology

Chameli Devi School of Engineering

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Apoorva Gotharwal