Apoorva MN
Sales Manager
Bengaluru
Summary
Sales Operations Coordinator with experience streamlining CRM workflows, sales reporting, and cross-functional order coordination. Owns CRM data , business reporting, and sales process documentation to improve forecasting and customer satisfaction . Supports team performance through training, audits, and daily communication with customers, vendors, and internal departments by inculcating VC, F2F, SV.
Overview
6
6
Languages
2
2
Certifications
9
9
years of professional experience
Work History
Sales Operations Coordinator
Inas communications
03.2018 - 04.2025
- Facilitated property showings, enhancing client engagement and satisfaction.
- Negotiated contracts effectively, ensuring favorable terms for clients.
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Analyzed competitive listings to refine pricing strategies and attract potential buyers.
- Streamlined client communication processes, improving response times and service quality.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Ensured compliance with federal/state laws regulating real estate transactions.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
- Aligning F2F meeting followed by SV and Closure.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Communicated with clients to understand property needs and preferences.
Front office floor manager
Nexa
02.2016 - 12.2017
- Supervised daily operations and staff activities on the sales floor.
- Trained new employees on store policies and customer service standards.
- Managed inventory levels and restocked merchandise as needed.
- Assisted customers with inquiries and resolved issues promptly.
- Coordinated scheduling for staff shifts to meet operational needs.
Education
Vijaya PU College
Bangalore03.2014
Rashtrothana Vidhya Kendra
Bangalore03.2012
BBA - Human Resources Management
Jain University
BangaloreSkills
Negotiation
Customer relationship management
SV and closure
F2F management
Budget monitoring
Sales forecasting
Facility management
Operations management
Employee management
Staff training
Schedule oversight
Accomplishments
- Won the 2023 Five Star Real Estate Agent Award.
- Increased client base by 20% through personal referrals.
- Managed a team of 40 real estate agents who were the top grossing team
- Ranked in the top 10% of agents
Affiliations
- National volleyball player
- Swimmer
- Content creator
Certification
Best handling member
Timeline
Sales Operations Coordinator
Inas communications
03.2018 - 04.2025
Front office floor manager
Nexa
02.2016 - 12.2017
BBA - Human Resources Management
Jain University
Rashtrothana Vidhya Kendra
Vijaya PU College