APOORVA MOHAN
Bengaluru
Summary
Results-driven Account Manager with expertise in operations and partner management. Skilled in process assessment and workflow redesign, leading to significant improvements in KPI and SLA management. Achievements include scaling teams, enhancing resolution rates, and reducing manual reporting by 80%. Focused on optimising business processes and enhancing operational efficiency through strategic insights.
Overview
15
15
years of professional experience
Work History
Account Manager - P2P Operations (Amazon FASS)
Pierian Services
08.2024 - 03.2026
- Increased first-pass resolution from 12% to 45% and reduced average ticket closure time from 2.8 to 1.5 days, contributing to a 14-point rise in stakeholder NPS over six months.
- Coordinated Finance, Audit, Technology and seller stakeholders during performance reviews, exception tracking and corrective actions, enhancing resolution rate within 25-day SLA from 65% to 80%.
- Led a 25-member operations team supporting Amazon marketplace sellers; scaled the team from 10 to 25 FTEs and established SOPs, escalation pathways, quality measures and capacity plans.
- Partnered on Power BI reporting improvements covering ageing, repeat issues and brand performance, reducing manual reporting effort by approximately 80%.
Account Manager - Enterprise Partners
UrbanPiper
11.2022 - 02.2024
- Conducted product demonstrations and WBR/MBR/QBR discussions; negotiated pricing for new clients within company-defined margin limits, driving retention and supporting account growth.
- Managed enterprise restaurant partner onboarding and platform adoption, facilitated business reviews and renewals, ensuring alignment of customer requirements with product, technology, finance and operations.
- Collaborated with product, engineering and partnerships to identify root causes and implement corrective actions, leading to significant reductions in recurring customer issues.
Assistant Manager - Acquisition
Squared Circle Ecom (Lazada/RedMart Partner)
01.2021 - 06.2022
- Coordinated acquisition, onboarding, and activation for 600+ marketplace vendors, ensuring seller readiness, optimised listings, and accurate pricing and inventory management with operations and account teams.
- Monitored staff performance and developed improvement plans.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Coordinated with senior management to implement strategic plans for revenue growth.
Assistant Manager - Partner Management
Squared Circle Ecom
01.2020 - 12.2020
- Led 18 associates in seller support, item activation, catalogue and listing quality, promotions, operational escalations, and KPI performance to enhance team effectiveness and service delivery.
- Delivered seller education and conducted internal audits to correct processes, improving listing accuracy and supporting marketplace readiness.
- Monitored staff performance and developed improvement plans.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Coordinated with senior management to implement strategic plans for revenue growth.
Senior Seller & Supplier Support
RedMart
08.2016 - 12.2019
- Partnered with category and commercial teams on shared P&L decisions, assortment updates, pricing, promotional planning and banner placements; coordinated supplier and catalogue readiness.
- Managed catalogue operations for 50,000 SKUs across all categories, overseeing product setup, taxonomy, content enrichment, image validation, and item activation to ensure optimal product visibility and availability.
- Proposed brand scorecard requirements addressing catalogue issues, fill rate, customer feedback, and festive promotional revenue; collaborated with MIS to consolidate data for performance reviews, enhancing decision-making processes.
- Partnered with Product and Technology to enable seller self-service pickup-address changes up to two hours before pickup, with automatic Transport-team notifications. At approximately 350 requests annually, the change offered 41-47 hours of potential annual capacity savings.
Assistant Manager - Catalogue
Swiggy
01.2016 - 06.2016
- Oversaw restaurant catalogue and launch operations, managing onboarding, item setup, assortment accuracy, pricing, availability, and quality checks, while coordinating corrective actions with restaurant partners and internal teams to ensure operational effectiveness.
- Monitored staff performance and developed improvement plans.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Coordinated with senior management to implement strategic plans for revenue growth.
AML Analyst
Deutsche Bank Group
04.2015 - 12.2015
- Reviewed transaction-monitoring alerts and OFAC/PEP indicators, documented investigations and escalated compliance exceptions to maintain regulatory adherence.
- Reviewed and verified customer identification documents to prevent identity theft and fraud.
- Conducted detailed investigations into customer accounts to verify legitimacy and prevent unauthorised access.
Senior Buying Admin
Tesco HSC
07.2011 - 11.2014
- Contributed to a broader procurement improvement programme that recorded £5.8 million in cumulative savings over three years through negotiations, pricing controls and fewer billing errors.
- Coordinated procurement and purchase-order operations for 1,000+ suppliers, streamlining RFQ/RFP processes, maintaining supplier records, and optimising SAP/Oracle workflows.
- Redesigned supplier quotation process by interviewing buyers, creating a controlled Excel workflow that integrated agreed-rate/service master data, category modules, and calculated approval summaries.
Education
Bachelor of Commerce (B.Com) - Finance
Mount Carmel College (Autonomous)
Bengaluru01-2010
Skills
- Catalog and assortment operations
- Requirements analysis
- Data quality management
- SOP guidance
- Cross-functional collaboration
- Change management
- Workflow redesign
- Root cause analysis
- Performance management
- Stakeholder engagement
- Continuous improvement
- Continuous improvement
Websites, Portfolios, Profiles
linkedin.com/in/apoorvapmohan
Accomplishments
- Received an award for contributing to £5.8 million in procurement savings over two years, through supplier pricing controls, process standardisation and reduced Tesco billing errors.
Timeline
Account Manager - P2P Operations (Amazon FASS)
Pierian Services
08.2024 - 03.2026
Account Manager - Enterprise Partners
UrbanPiper
11.2022 - 02.2024
Assistant Manager - Acquisition
Squared Circle Ecom (Lazada/RedMart Partner)
01.2021 - 06.2022
Assistant Manager - Partner Management
Squared Circle Ecom
01.2020 - 12.2020
Senior Seller & Supplier Support
RedMart
08.2016 - 12.2019
Assistant Manager - Catalogue
Swiggy
01.2016 - 06.2016
AML Analyst
Deutsche Bank Group
04.2015 - 12.2015
Senior Buying Admin
Tesco HSC
07.2011 - 11.2014
Bachelor of Commerce (B.Com) - Finance
Mount Carmel College (Autonomous)