Sanket S. Shah
Sales Associate Account Manager
Mumbai
Summary
Dynamic E-commerce Account Manager with over 10 years of expertise in marketplace operations, seller account management, and business development. Currently leveraging skills within the Amazon Bazaar program to enhance seller performance, drive assortment growth, and achieve exceptional results during major sales events such as the Great Indian Festival. Previous experience at Flipkart involved managing diverse seller programs across categories including fashion, electronics, travel accessories, and appliances. Proven track record in onboarding sellers, resolving complex operational challenges, and boosting catalog performance to significantly increase revenue for marketplace sellers.
Overview
16
16
years of professional experience
4
4
Languages
Work History
Sales Associate (Account Manager) – Amazon Bazaar
Amazon India Pvt. Ltd.
05.2024 - Current
- Manage marketplace sellers under the Amazon Bazaar program.
- Responsible for seller onboarding, catalogue optimization, listing quality, and performance improvement.
- Collaborate with sellers for deal negotiations, merchandising, and campaign visibility.
- Achieved 664%-unit target and 670% OPS growth during the Great Indian Festival campaign.
- Worked closely with sellers to increase selection, traffic, and order conversion.
- Built relationships with customers to encourage repeat business.
Senior Executive – Business Development
Flipkart Internet Pvt Ltd.
08.2021 - 05.2024
- Managed sellers across multiple categories including:
- Fashion & Apparel (Low ASP program)
- Toys & Stationery
- Travel & Luggage Accessories
- Large Appliances
- Mobile category
- Worked on cluster development and seller growth programs.
- Onboarded sellers for Large Electronics category across West Zone.
- Managed seller account health and resolved operational and fulfilment issues.
- Delivered growth to assigned sellers through catalogue expansion and business strategy.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
Team Lead – Key Accounts
Sulekha
08.2016 - 08.2021
- Managed SME clients and digital advertising campaigns.
- Handled key account management and revenue growth.
- Led sales teams and developed client relationship strategies.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
Business Development Manager
Unit Design LLC – Oman
11.2014 - 06.2016
- Managed B2B client acquisition and marketing campaigns.
- Conducted market research and business development activities.
Media Consultant
Tele Gulf Services LLC – Oman
08.2012 - 09.2014
- Generated new business through client acquisition and advertising sales.
- Trained new employees on sales strategy and client engagement.
- Streamlined operational processes and workflow to increase efficiency of team performance and resource allocation.
- Increased brand awareness through creation of innovative print and digital productions for major publications.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Monitored marketing campaign progress with web analytics.
- Analyzed social media campaigns and activities for effectiveness and made recommendations for improvement to increase engagement.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
Assistant Account Manager
Sulekha
12.2011 - 06.2012
- Sold digital advertising packages to SME businesses.
- Managed client relationships, resulting in increased retention and loyalty.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Senior Business Development Executive
Infomedia18 Ltd.
06.2010 - 11.2011
- Managed advertising sales and client portfolio growth.
- Handled renewals, upselling, and new client acquisition.
- Delivered exceptional customer service by promptly addressing concerns and providing timely resolutions, resulting in increased client retention rates.
- Designed innovative marketing campaigns that significantly boosted brand visibility and generated high-quality leads.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
Education
Bachelor of Commerce - B. Com
Yashwantrao Chavan Maharashtra Open University
Nashik, India01-2010
HSC -
Yashwantrao Chavan Maharashtra Open University
01-2007
SSC - undefined
01-2005
Skills
E-commerce Account Management
Marketplace Seller Growth
Seller Onboarding
Catalog Management
Marketplace Operations
Product Listing Optimization
Campaign & Deal Management
Client Relationship Management
Revenue Growth Strategy
MS Excel & Data Analysis
Accomplishments
- Value Contribution Award – H2 FY24 at Amazon Bazaar Received Certificate of Appreciation and Trophy for driving value selection expansion and seller contribution.
- Ranked #2 in Storm Bringer leader board during the Great Indian Festival campaign.
- Achieved 664% Unit Target and 670% OPS Achievement, generating ₹25L+ Order Product Sales (OPS).
- Ranked Top 4 in Thunderbolt Achiever leader board for traffic and sales contribution.
- Successfully negotiated deals with sellers and improved merchandising visibility during major sale campaigns.
- Resolved a critical seller fulfilment escalation at Flipkart by escalating to director level and restoring operations for a seller with 30+ retail branches in Mumbai, enabling them to restart business on the platform.
Timeline
Sales Associate (Account Manager) – Amazon Bazaar
Amazon India Pvt. Ltd.
05.2024 - Current
Senior Executive – Business Development
Flipkart Internet Pvt Ltd.
08.2021 - 05.2024
Team Lead – Key Accounts
Sulekha
08.2016 - 08.2021
Business Development Manager
Unit Design LLC – Oman
11.2014 - 06.2016
Media Consultant
Tele Gulf Services LLC – Oman
08.2012 - 09.2014
Assistant Account Manager
Sulekha
12.2011 - 06.2012
Senior Business Development Executive
Infomedia18 Ltd.
06.2010 - 11.2011
SSC - undefined
Bachelor of Commerce - B. Com
Yashwantrao Chavan Maharashtra Open University
HSC -
Yashwantrao Chavan Maharashtra Open University