VISHNU T A
Associate Account Manager
Coimbatore,Tamil Nadu
Summary
Associate Account Manager with 9.5 years of experience. Innovative and forward-thinking worker with creative problem solving and efficient streamlining skills. Organized and dependable candidate successful at managing multiple priorities with accuracy and efficiency. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Associate Account Manager - Amazon Vendor Service
Amazon Development Center
Chennai
10.2022 - Current
- Responsible for Operations team supporting multiple categories that populates/ procures content for Amazon Catalog.
- Worked in 6 different workflows within Amazon's North American retail marketplace towards ‘Catalog attribute Update, Browse node Updates, Duplicates, External IDs, IDQ Defects, Catalog attribute Audit'.
- Analyzes data and is responsible to identify process gaps and drives improvement, optimization initiatives that work toward solutions, driving/influencing inter-function decisions.
- Directly work with tech teams to develop scale-able, long-term solutions which will have significant impact on Marketplace teams.
- Conduct deep dive analysis on vendor issues by inflow received and publish recommendations and action plans based on data to improve vendor experience by identifying projects.
Lead - Amazon Vendor Service
Amazon Development Centre
Chennai
10.2019 - 01.2022
- Have been hired to be potential contributor for Amazon Retail Service team that handles Amazon Tier 1 Vendors across US geo.
- Partner with Customer Success Managers and key retail category functions to accurately reflect product details and other product-related information.
- Effectively engage with Vendors/internal teams to improve vendor catalog scores by identifying and fixing to help them grow their business.
- Proven skill in identifying and fixing process gaps, improvement, opportunities and use of small scale automation, technology to increase productivity or drive process simplification.
Lead - Defect Elimination
Amazon Development Centre
Chennai
07.2018 - 10.2019
- Identify root cause of defects in inbound, inventory, Operations and drive defect reduction through program initiatives
- Coach Retail vendors on standard processes, shipment requirements and errors encountered.
- Continuous improvements ‑ enforce vendor and product compliance standards and communicate corrective actions taken with individual shipments to vendors with the goal of having Retail Vendors learn from mistakes and being compliant next time.
- Data analysis of all defects recorded in fulfilment centers in order to drive an overall reduction in inbound issues.
Lead - Vendor Success Program
Amazon Development Centre
Chennai
07.2018 - 10.2019
- Have been hired to be a potential contributor for Amazon Retail Business team. Handled Amazon Tier 2, & 3 Vendors across US geo.
- Achieves Individual Quarterly & Annual Targets and maintain collaborative work across teams to ensure team targets are met
- Effectively engage with Vendors to improve Selection, Availability, and Profitability to help them grow their business.
- Owning Team’s work allocation task to ensure task assigned to each VSR on Daily/Weekly basis for vendor outreach.
- Manage inventory availability and inventory health including: improved in‑stock rates, inventory planning and systematic forecasting
- Coordinate cross‑functional teams, and communicate with internal and external vendors, while meeting tight deadlines.
Performance Improvement Coach
HCL Technologies
Chennai
07.2017 - 07.2018
- Responsible for handling span of 45 agents with 2 different teams.
- Key performance indicator include Evaluation, Coaching, transaction monitoring, Feedback.
- Assessed performance in relation to goals and made recommendations to promote continuous improvements.
- Conducting process audits, analyze and sharing performance reports on daily, weekly and monthly or Quarterly to leadership team with focus on improvement of Quality and performance.
- Conducting RCA session, including various analysis like FMEA, Pareto analysis, setting up Quality parameters for various LOB's.
- Driven team towards importance of idea creation and Kaizen.
Customer Service Executive
HCL Technologies
Chennai
10.2015 - 07.2017
- Have been hired to be potential contributor for US ecommerce organization ‑ Office Depot & Office Max.
- Worked with multiple line of business at time of business requirement.
- Owning team's Specialty accounts, Escalations to ensure tasks are handled in partner with vendor and account managers to have seamless workflow.
- Manages team's daily, weekly & monthly reports, handling client calls and supervisor calls
- Onboarded new calling process along with Manager, by making calls to US customer for order processing.
Education
B.E Electrical And Electronics Engineering -
KTVR Knowledge Park For Engineering And Technology
Coimbatore 05.2010 - 2014.06
Higher Secondary Education -
Sri Ramakrishna Matric. Hr. Sec. School
Coimbatore 05.2008 - 04.2010
Skills
In-stock Management
Accomplishments
- Awarded with multiple "First among equals" and "Extra miles" awards for above and beyond performance from Amazon.
- Received "Customer Obsession" award for 3 times for creating better Customer Experience.
- Multiple accolades from Stakeholders for "Divedeep, Ownership, Deliver results, Customer Obsession, Invent and Simplify Etc.,"
- Won Deming's Excellence Award for reducing SLA from 32 hours to 4 hours.
- Received multiple Star Performer Award from HCL Technologies.
Timeline
Associate Account Manager - Amazon Vendor Service
Amazon Development Center
10.2022 - Current
Lead - Amazon Vendor Service
Amazon Development Centre
10.2019 - 01.2022
Lead - Defect Elimination
Amazon Development Centre
07.2018 - 10.2019
Lead - Vendor Success Program
Amazon Development Centre
07.2018 - 10.2019
Performance Improvement Coach
HCL Technologies
07.2017 - 07.2018
Customer Service Executive
HCL Technologies
10.2015 - 07.2017
B.E Electrical And Electronics Engineering -
KTVR Knowledge Park For Engineering And Technology
05.2010 - 2014.06
Higher Secondary Education -
Sri Ramakrishna Matric. Hr. Sec. School
05.2008 - 04.2010
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