APOORVA SHARMA
Gurugram
Summary
Highly motivated and goal oriented with excellent interpersonal skills and ability to work as a team player. Hard working, young and bright individual with advance analytical ability. Ability to work under pressure and easily adaptable to new work environment. Learning Ability quick learner and Strong attention to detail and desire to acquire new technologies & knowledge.
Overview
4
4
years of professional experience
Work History
Senior Associate
WNS Global Services
02.2025 - Current
- Working as a digital consultant with Google Ads.
- Having a good information campaign, creating, and handling customer accounts for better performance and support.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Senior Sales Executive
Fareportal
04.2024 - Current
- Handling inbound/outbound calls to address travel queries, complaints, and bookings.
- Providing product, policy, and promotion details to boost customer satisfaction.
- Collaborating with teams to resolve escalations and ensure timely follow-ups.
- Upselling travel packages, flights, and hotels to drive revenue growth.
- Recording customer interactions, resolutions, and feedback in the CRM.
- Proficient knowledge in GDS and Amadeus tools.
- Ensuring compliance with company protocols and quality standards.
- Participating in training to stay updated on services and trends.
- Mentoring junior team members to enhance overall performance.
- Identifying recurring issues and suggesting process improvements.
- Achieving KPIs like call handling time, satisfaction scores, and first-call resolutions.
- Achieving my target of generating revenue of $500 - $1000 on a daily basis.
Executive
Teleperformance - FIS
10.2023 - 01.2024
- International voice process.
- US banking process.
- Worked as contractual agreement.
Investment Manager
Square Yards
09.2022 - 08.2023
- International voice process.
- Managed call from clients to fulfil there requirements of real estate.
- Generating revenue and achieving targets that is 3x of salary.
- Managed & drived sales with new customers acquisitions.
- Led builder Empanelment process.
- Managed and drived sales with international customers.
- Managed weekly & monthly revenue targets.
- Tracked every individual on their daily KRA's.
- Achieved target of generating revenue equal to 3x of salary on a monthly basis.
Education
Bachelor's Of Commerce -
BR Ambedkar University Agra
03-2020
High school or equivalent - undefined
Blue Bird Senior Secondary School
01-2017
Skills
Self Motivated
Problem Solving
Data Entry
Teamwork
Decision Making
Problem-solving abilities
Task prioritization
Client engagement
Customer interaction
Performance improvement
Awards
Won many Spotlight events and Best Performance Awards.
Timeline
Senior Associate
WNS Global Services
02.2025 - Current
Senior Sales Executive
Fareportal
04.2024 - Current
Executive
Teleperformance - FIS
10.2023 - 01.2024
Investment Manager
Square Yards
09.2022 - 08.2023
High school or equivalent - undefined
Blue Bird Senior Secondary School
Bachelor's Of Commerce -
BR Ambedkar University Agra