Summary
Overview
Work History
Education
Skills
COLLEAGUE ENDORSEMENTS
Timeline
Generic

April Kyser

Indianapolis

Summary

Driven and detail-oriented professional with a passion for solving problems and creating positive customer experiences. Seeking to join a forward-thinking company where I can leverage my communication skills, adaptability and technical know-how to support users, resolve issues efficiently and contribute to operational success. Eager to contribute my values of empathy, innovation and exceptional service.

Overview

19
19
years of professional experience

Work History

Patient Support Specialist

Indy South Dental, LLC.
04.2020 - Current
  • Deliver exceptional customer service by managing patient inquiries and building positive relationships
  • Efficiently handle multi-line phone systems, scheduling and confirming appointments while maintaining attention to detail
  • Accurately enter and verify sensitive patient data, demonstrating strong data management and confidentiality skills
  • Maintain professionalism and empathy while managing stressed or upset patients in a fast-paced environment
  • Coordinate communication between dentists, management and patients to ensure smooth office operations while proactively resolving scheduling conflicts, cancellations and billing issues with quick problem-solving skills
  • Balance administrative tasks with front-desk responsibilities, demonstrating strong time management and prioritization
  • Utilize dental office management software proficiently, showcasing ability to quickly learn and adapt to new technical tools
  • Educate patients on available dental services and treatments, enhancing their understanding and facilitating informed decisions

Office Operations Manager

Centerfirst Consulting, LLC.
09.2015 - 04.2020
  • Provided front-line customer and administrative support by managing incoming calls, emails and visitor interactions, ensuring a welcoming and efficient office environment
  • Supported onboarding and training for new team members, enhancing overall performance and contributing to a positive employee experience
  • Played a key role in organizing and executing employee engagement initiatives to promote team morale and workplace culture
  • Managed office inventory and supply orders within budget, demonstrating strong organizational and financial accountability
  • Maintained reception and communal spaces to meet company standards, ensuring a clean and professional environment for staff and guests
  • Assisted program managers with client-related tasks including downloading, clipping and editing call recordings—supporting customer insights and team productivity
  • Coordinated logistics for meetings, travel arrangements, conferences, and company-wide activities, ensuring seamless execution of internal and external events
  • Oversaw daily office operations, including restocking common areas and managing company lunches, contributing to smooth and consistent office function

Client Experience Coordinator

TriMedx Holdings, LLC
06.2011 - 09.2015
  • Managed client interactions by handling a high volume of inbound calls and communications from healthcare professionals regarding medical equipment repairs
  • Coordinated repair services by facilitating communication between clients and technicians to ensure timely and effective issue resolution
  • Accurately documented repair requests and updates in work order management systems to maintain detailed records
  • Troubleshot and resolved customer issues, escalating complex cases to appropriate teams when necessary
  • Provided proactive client communication by updating customers on repair status and addressing concerns promptly
  • Adapted quickly to changing processes and customer needs by staying current with CEC training materials and new protocols
  • Reported and escalated safety incidents to management and regulatory departments in compliance with company policies
  • Supported team success through peer coaching and collaboration on shared tasks and performance improvement initiatives

Assistant Promotions Director

Radio One, LP.
05.2006 - 06.2011
  • Planned and executed large-scale promotional events from concept to completion, demonstrating strong project management and organizational skills
  • Coordinated on-air contests, social media engagement and public-facing marketing campaigns, ensuring clear communication and timely execution
  • Composed and distributed press releases and internal reports, showcasing excellent written communication and attention to detail
  • Enhanced digital customer engagement by maintaining website content and developing interactive campaigns across social platforms
  • Recruited, trained and supervised promotional staff, fostering collaboration, accountability and high performance
  • Managed promotional budgets, inventory, and giveaways with precision, balancing financial responsibility with audience satisfaction
  • Served as on-site technician for live broadcasts, ensuring smooth execution of remote events and providing real-time problem-solving and tech support

Education

Associate of Science - Broadcasting & Marketing

Vincennes University
Vincennes, Indiana

Bachelor of Arts - Communication Studies

Indiana University-Purdue University Indianapolis
Indianapolis, IN

High School Diploma - Core 40

Warren Central High School
Indianapolis, IN

Skills

  • Customer-Centric Mindset
  • Strong Multitasking & Time Management
  • Exceptional Verbal & Written Communication
  • Tech-Savvy Troubleshooter
  • Proactive & Self-Motivated
  • Emotionally Intelligent & Calm Under Pressure
  • Detail-Oriented with Excellent Follow-Through
  • Collaborative Team Player
  • Fast Learner with Adaptability
  • Consistently Reliable & Punctual

COLLEAGUE ENDORSEMENTS

"When things got hectic, April was always the calm in the storm. Her ability to handle high-pressure situations with empathy, clarity and professionalism made her the go-to person for both customers and teammates." - Keicia Smith | Practice Manager | Indy South Dental


"I’ve worked alongside April in fast-paced environments and her attention to detail, strong communication skills and genuine care for the customer experience consistently raised the bar for our team." - Rosemary Butler | Client Services | TriMedx Foundation


"Whether solving a tough issue, managing multiple priorities, or stepping in to help a colleague, April always showed initiative and a strong customer-first mindset. She's someone you want on the front line of any support team." - Erica Pierce | Media Personality | iHeartRadio

Timeline

Patient Support Specialist

Indy South Dental, LLC.
04.2020 - Current

Office Operations Manager

Centerfirst Consulting, LLC.
09.2015 - 04.2020

Client Experience Coordinator

TriMedx Holdings, LLC
06.2011 - 09.2015

Assistant Promotions Director

Radio One, LP.
05.2006 - 06.2011

Associate of Science - Broadcasting & Marketing

Vincennes University

Bachelor of Arts - Communication Studies

Indiana University-Purdue University Indianapolis

High School Diploma - Core 40

Warren Central High School

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April Kyser