Apu Roy
Kolkata
Summary
Looking for a position where I can integrate strategies to develop and expand existing customer sales, brand and product evolution, and hospitality endorsement.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Duty Manager (Acting HOD)
Double Tree Suites by Hilton Bangalore (172 Rooms)
Bangalore
03.2023 - Current
- Handling Front desk & Transport arrangement for guests, Controlling the upsell target and motivating team to generate additional revenue, Banquet and Room sales target achievement, Detailed check on VIP guest rooms, Monitoring arrival and departure experience of the guest and handling VIP and Group movements, Co-ordinates with all departments concerned, Attend daily morning meeting with important movement update, Handling Hilton Loyalty Program query, Cashiering and Foreign Exchange, Handling Reservations and Confirmation, Night Auditing and Reports, Preparing Duty Roster & Taking Trainings, Making sure 100% integrity from all staff, Encouraging guest for feedback on various portals
AFOM (Department Head)
Fairfield by Marriott Bangalore (Rooms 148)
Bangalore
08.2022 - 03.2023
- Frontoffice and Travel desk control, Controlling the upsell target and motivating team to generate additional revenue, Monitoring arrival and departure experience of the guest and handling VIP and Group movements, Co-ordinates with all departments concerned, Attend daily morning meeting with important discussion and making decisions, Preparing Duty Roster & Taking Trainings, Making sure 100% integrity from all staff, Encouraging guest for feedback on various portals, Maintaining the department costing, Ensure to increase rooms profitability
Front Office HOD
Hotel Royal Orchid Bengalore (195 Rooms)
Bengalore
08.2021 - 08.2022
- Frontoffice and Travel desk control, Team development with proper training, Revenue maximization, Developing cost control skills, Developing inter departmental coordination, Preparing Duty Roster, Making sure 100% integrity from all staff, Encouraging guest for feedback on various portals, Handling ownership, Handling VVIP movements
Executive
The Hotel Hindustan International Kolkata (184 Rooms)
Kolkata
12.2018 - 06.2019
Sr. Executive
Four Points by Sheraton (Navi Mumbai) (152 Rooms)
Navi Mumbai
03.2015 - 03.2018
Duty Manager
Four Points by Sheraton (Navi Mumbai) (152 Rooms)
Navi Mumbai
09.2013 - 10.2015
OJT
Hyatt Regency Kolkata (240 Rooms)
Kolkata
01.2011 - 01.2014
GSA
ITC Sonar The Luxury Collection (235 Rooms)
05.2012 - 07.2013
Education
Revenue Management
AHLEI ASIA - PAC
Bangalore, India08-2023
Hospitality Management Graduation( BHSM) -
West Bengal University of Technology
01.2014
Graduation Bsc -
Calcutta University
01.2011
Skills
- Revenue Maximization
- Team Development
- IDS
- Opera (Version - 502 & 54)
- ONQ
- MS Office (Word, MS - Power Point, MS Excel)
- Certified First Aider
- Customers Relationship
- Banquet and Room sales target achievement
- People Management & Department Cost Control
- Upsell Champion (01-01-2021 to 03-03-2021)
Accomplishments
- Manager of the Month for March 2022
- Departmental Trainer Certification
- Guest feedback (S.A.L.T) champion
- Hilton Honors Enrolment champion
Personal Information
- Passport Number: H4877605
- Date of Birth: 01/04/1991
- Nationality: Indian
- Marital Status: Single
- Height: 5'10"
- Weight: 78 Kg
- Language: English, Hindi, Bengali
Languages
English, Hindi, Bengali
Certification
- AHLEI Asia - PAC
- MS Office
Languages
Bengali
First Language
Timeline
Duty Manager (Acting HOD)
Double Tree Suites by Hilton Bangalore (172 Rooms)
03.2023 - Current
AFOM (Department Head)
Fairfield by Marriott Bangalore (Rooms 148)
08.2022 - 03.2023
Front Office HOD
Hotel Royal Orchid Bengalore (195 Rooms)
08.2021 - 08.2022
Executive
The Hotel Hindustan International Kolkata (184 Rooms)
12.2018 - 06.2019
Sr. Executive
Four Points by Sheraton (Navi Mumbai) (152 Rooms)
03.2015 - 03.2018
Duty Manager
Four Points by Sheraton (Navi Mumbai) (152 Rooms)
09.2013 - 10.2015
GSA
ITC Sonar The Luxury Collection (235 Rooms)
05.2012 - 07.2013
OJT
Hyatt Regency Kolkata (240 Rooms)
01.2011 - 01.2014
Revenue Management
AHLEI ASIA - PAC
Hospitality Management Graduation( BHSM) -
West Bengal University of Technology
Graduation Bsc -
Calcutta University
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