APURV SAPAR
IT SUPPORT ENGINEER
Pune,Maharashtra
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
3
3
years of professional experience
16
16
years of post-secondary education
6
6
Certifications
3
3
Languages
Work History
Senior System Engineer
Cognizant
Pune, India
07.2019 - 12.2021
- I have worked in Command Center Team which included tasks like L1/L2 First Line support for internal infra towers doing L1 troubleshooting.
- Keeping applications, services and servers healthy.
- Maintaining SLA as per client requirement.
- Client interaction and helping them in various infra/application related issues.
- Worked on technology like Remedy(ticketing tool), Vmware(Vsphere, Virtual server, Domain knowledge) and Windows server technology, Active Directory, Citrix L1 support(Xencenter, Studio, Managing Citrix servers, Handling user profiles), Handling L1 tasks for Network, Database, Integration towers
- Also involved in some Incident Management tasks.
- Kept current on all federal and corporate regulations regarding security, ensuring compliance.
- Analyzed security logs to determine and alleviate network threats.
Technical Lead
Cognizant
Pune, Maharashtra
12.2021 - Current
- Scripting and ARM templates, adding new devices into Infrastructure Monitoring and cloud migration related work.
- Managing cloud and on-prem Monitoring tools like SCOM, Orion, Cloud Monitoring.
- Involved in adding/removal of CIs in IT Infrastructure.
- Performing automation scripts to automate manual tasks.
- Investigated system issues and implemented resolutions to reduce downtime.
Education
Bachelor Of Engineering - Electronics and Telecommunications
Smt Kashibai Navale College Of Engineering
Pune Maharashtra 08.2014 - 07.2018
HSC - Science
PVG Muktangan Junior College
Pune Maharashtra 07.2012 - 06.2014
SSC -
SD Katariya High School
Pune Maharashtra 06.2002 - 06.2012
Skills
Microsoft Azure, SCOM, Orion, Citrix, VMware
Coding Language: C, Powershell Scripting
Operating system: Windows, Linux
Cloud services
Network infrastructure administration
Network server management
Certification
Microsoft Azure Fundamentals (AZ-900).
Accomplishments
- Awarded with the Corona Warrior title for excellence in Ticket Handling.
- Assigned the role of GenC Juror at Cognizant for Freshers interview and Hiring.
- Working as a NHA(New Hire Advisor) for training new joiners.
- Participated in State Level Project Competition (Youth-con Tech Parva).
- Completed Network Management Workshop with Jetking.
- Completed Android Application Development by Geeks-Lab.
- Technology Sponsorship team member in Tech-tonic Sinhgad Karandak (2017).
Hobbies
Playing Cricket, Watching Sci-fi Movies, travelling.
Timeline
Technical Lead
Cognizant
12.2021 - Current
Senior System Engineer
Cognizant
07.2019 - 12.2021
Bachelor Of Engineering - Electronics and Telecommunications
Smt Kashibai Navale College Of Engineering
08.2014 - 07.2018
HSC - Science
PVG Muktangan Junior College
07.2012 - 06.2014
SSC -
SD Katariya High School
06.2002 - 06.2012