Apurva Gour
Senior Manager, Flight Quality Assurance
Gurugram
Summary
Senior Manager specialized in Safety & Quality , bringing strategic leadership and operational excellence to drive organizational success. Skilled in project management, team collaboration, and process optimization with keen focus on achieving results. Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. Known for strong decision-making and building high-performing teams.
Overview
14
14
years of professional experience
4
4
Certifications
Work History
Senior Manager, Flight Quality Assurance
Air Asia India (Air India Express)
2019.02 - 2024.12
- Assists in the development of safety performance Indicators and targets. Monitoring of these Indicators and targets on a monthly basis.
- Creating of the dashboards for tracking of the SPI & SPT.
- Carry out audits and surveillance/ inspections in accordance with the regulatory requirements of Cabin (A320 & B737), Ground, Ramp, Cargo and Medical facility.
- Manage the regulatory Safety Audit programme as a Lead Auditor.This includes preparation for external audits (by regulators), management of the internal audits and subsequent management to closure of all findings.
- Reporting Mandatory Occurrence Report and forwarding the returns to the regulator as per civil aviation requirements.
- Manage the internal safety reporting portal including assigning, investigating, feedback and closure of reports.
- Provides safety briefings, SMS brief to personnel involved in safety functions/activities.
- Develops inputs for aviation safety/audits budget.
- Maintains the aviation safety database and ensures that information is recorded in accordance with the established procedures and deadlines.
- Develops inputs for the Aviation Emergency Response Plan and communicates it to all officials concerned.
- Continuous improvement of the SMS.
- Change management and risk assessment processes.
- Manage all safety communications, safety meetings including the preparation for Safety Review Board and Safety Action Groups including the presentation and documenting the minutes of meeting.
- Development and support the maintenance of all associated safety documentation.
- Manage the internal safety reporting portal including assigning, investigating, feedback and closure of reports.
Line Check Cabin Crew
Air Asia India
2014.04 - 2019.01
- Documentation of issues or concerns that arise while operating the line check flights.
- Assessing the safety of the Aircraft cabin.
- Conducting conversion and annual line checks of cabin crew, trainers and checkers and cabin supervisors.
- Conducting annual appraisals on line trainers and checkers, guiding and coaching them.
Senior Cabin crew
Air Costa Airlines
2012.11 - 2014.04
- Ensuring passenger safety and cabin security.
- Responsible for handling medical & other emergency and situations.
- Supervising the team of flight attendants.
Cabin Crew
Kingfisher Airlines
2011.03 - 2012.11
- Ensure safe operations through implementation of industry- standard safety & security procedure.
- Trained in First Aid & Safety emergency procedures to operate A-320 & ATR.
- Excellent problem solving and time management abilities, priorities responsibilities and duties in high stress environment.
- Work alongside new colleagues and passengers each flight.
Education
Master of Commerce - Marketing & International Marketing
RDVV University
GS College, Jabalpur 2001.04 -
Bachelor of Commerce - Economy, Accountancy
St. Aloysius College
RDVV University, Jabalpur 2001.04 -
High School Diploma -
Maharishi School
Jabalpur, India 2001.04 -
Skills
- Leadership skills
- Effective Time Management
- Interpersonal Communication Skills
- Detail Oriented
- Problem Solving Skills
- Strategic Planning
- Cross-functional team coordination
- Multitasking Abilities
- Process improvement
Certification
Auditors Training, ACS Aviation solutions
Personal Information
- Date of Birth: 26/06/1986
- Nationality: Indian
Timeline
Advance Safety Management System
2024-07
Internal & IOSA Auditor Certificate–
2020-05
Aircraft Investigation & Human Factors training by De- Dale
2019-04
Auditors Training, ACS Aviation solutions
2019-02
Senior Manager, Flight Quality Assurance
Air Asia India (Air India Express)
2019.02 - 2024.12
Line Check Cabin Crew
Air Asia India
2014.04 - 2019.01
Senior Cabin crew
Air Costa Airlines
2012.11 - 2014.04
Cabin Crew
Kingfisher Airlines
2011.03 - 2012.11
Master of Commerce - Marketing & International Marketing
RDVV University
2001.04 -
Bachelor of Commerce - Economy, Accountancy
St. Aloysius College
2001.04 -
High School Diploma -
Maharishi School
2001.04 -