Aqif Ali
Senior Steward
Palia Kalan
Summary
Thorough hotel Steward with over 2 years of experience working in hospitality industry. Experience working both back of house and front of house. Meets service quality standards and responds to guest questions or problems quickly.
Overview
2
2
years of professional experience
1
1
Certification
3
3
Languages
Work History
Senior Steward
Beleza by the Beach Resort
05.2025 - Current
- Collaborated with the culinary and service teams to support seamless food and beverage operations during peak service hours and events.
- Assisted in banquet setups, event support, and back-of-house service functions as required.
- Provided hands-on support during busy operations to maintain service efficiency
- Supervised and coordinated stewarding operations to maintain high standards of cleanliness and hygiene in all kitchen and service areas.
Cafe Server
Zepto Cafe
09.2024 - 05.2025
- Enhanced customer satisfaction by providing efficient and friendly service.
- Skillfully handled cash transactions, ensuring accurate accounting and excellent customer service.
- Served customers by preparing food trays for consumption and packaging up takeout orders.
- Created cappuccinos, iced coffees, teas and lattes for customers.
- Successfully resolved customer complaints, turning potentially negative experiences into positive ones that built loyalty.
- Improved order accuracy with careful attention to detail when entering orders into the point-of-sale system.
Internship Trainer
Doubletree By Hilton Hotel
11.2023 - 04.2024
- Gained hands-on experience in front office, housekeeping, and F&B service operations
- Learned hotel standards, guest relations, and operational procedures within a professional hospitality environment.
- Assisted staff in day-to-day hotel activities and guest service support.
Education
B.A. Tourism -
R.S. Tandon University
Allahabad 04.2001 -
Advance Diploma in Hotel Management - Hotel Management
IEC INSTITUTE OF HOTEL Management
Greater Noida, India 04.2001 -
Skills
Guest relations
Team management
Complaint handling
Sanitation standards
Banquet operations
Fine dining experience
Food safety
Customer assistance
Teamwork
Customer service
Problem-solving
Certification
G.E.M.S. TOPPER OF THE QUARTER
Timeline
Senior Steward
Beleza by the Beach Resort
05.2025 - Current
Cafe Server
Zepto Cafe
09.2024 - 05.2025
Internship Trainer
Doubletree By Hilton Hotel
11.2023 - 04.2024
B.A. Tourism -
R.S. Tandon University
04.2001 -
Advance Diploma in Hotel Management - Hotel Management
IEC INSTITUTE OF HOTEL Management
04.2001 -