ASHISH GUPTA
Senior Steward
ROURKELA
Summary
Supportive Steward experienced supporting culinary and service teams. Effective and efficient in areas of dish washing, sanitation, customer service and cleanliness. Over 3.5 years of experience in fast-paced environments. Quality communication skills giving articulate instruction and working collectively.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Senior Steward
Mayfair Hotel
05.2024 - Current
- Provided personalized service to VIP guests, anticipating their needs and exceeding expectations for memorable events.
- Enhanced team efficiency by implementing streamlined procedures for inventory management and service execution.
- Coordinated with event planners to ensure successful execution of large-scale functions, managing staffing and logistical requirements as needed
Steward
MAHASUARA PALACE
08.2021 - 03.2024
- Participated in ongoing training opportunities related to customer service best practices, enhancing professional development as a trainee steward.
- Handled diverse cultural sensitivities professionally while serving an international clientele on various flights routes.
- Promoted company loyalty programs to passengers during interactions, driving increased enrollment rates.
- Ensured timely meal and beverage service, adhering to established standards and procedures.
- Collaborated with team members to efficiently execute tasks and exceed service expectations.
Education
Bachelor of Commerce - Accounting
KALYANI RAY MAHAVIDYALAYA, HAMIRPUR
Raurkela, India 04.2001 -
Intermediate Certificate - Commerce
KALYANI RAY HS SCHOOL, HAMIRPUR
Raurkela, India 04.2001 -
PGDCA -
Software Technology Park Of India
Raurkela, India 04.2001 -
High School Diploma -
ACHARYA HARIHAR NODAL HIGH SCHOOL
Raurkela, India 04.2001 -
Skills
Sanitation standards
Complaint handling
Team management
Guest relations
Fine-dining expertise
Banquet operations
Bar management
Table service
Excellent communication
Problem-solving aptitude
Teamwork and collaboration
Timeline
Senior Steward
Mayfair Hotel
05.2024 - Current
Steward
MAHASUARA PALACE
08.2021 - 03.2024
Bachelor of Commerce - Accounting
KALYANI RAY MAHAVIDYALAYA, HAMIRPUR
04.2001 -
Intermediate Certificate - Commerce
KALYANI RAY HS SCHOOL, HAMIRPUR
04.2001 -
PGDCA -
Software Technology Park Of India
04.2001 -
High School Diploma -
ACHARYA HARIHAR NODAL HIGH SCHOOL
04.2001 -