Aquib Omar

Lead complex SaaS implementation and integration programs, driving structured delivery from discovery through stabilization.

Own cross functional alignment across Product, Engineering, Integration, and Client teams to ensure seamless system deployment and operational readiness. Manage risk, govern timelines, and maintain executive visibility throughout the project lifecycle.

Operate as the 2nd level escalation point, balancing technical feasibility with business priorities. Strengthen process discipline, enforce accountability, and create clarity in high pressure environments.

Leverage data analysis and system insight to validate integrations, reduce defects, and improve post go live stability. Focused on building scalable delivery frameworks that enhance customer trust and long term operational efficiency.

• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Took payment information and other pertinent information such as addresses and phone numbers to place orders.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Searched and retrieved information on various products and services from the company’s database.
• Provided information to customers who called Justdial’s customer care number.
• Helped customers with their queries and complaints.