Hi, I’m
Mohammad Aquib Sayeed
Bilaspur
Summary
Customer-focused Front Office Executive with extensive experience in hospitality and administrative services. Proven track record in managing guest interactions and resolving issues efficiently, ensuring exceptional customer experiences. Technologically skilled in decision-making and multitasking within fast-paced environments. Committed to contributing to global organizations and embracing new challenges with a strong work ethic and adaptability.
Overview
4
years of professional experience
3
Certificates
Work History
Hotel The East ParkBilaspur
Front Office Executive
12.2024 - Current
Job overview
- Greet and assist guests, creating a professional and welcoming first impression.
- Manage calls, emails, and correspondence efficiently.
- Coordinate meetings, appointments, and room bookings.
- Maintain a well-organized reception area and handle administrative tasks.
- Address guest inquiries and resolve complaints or escalate when necessary.
- Monitor and replenish office supplies.
- Assist senior management with special assignments and ad-hoc responsibilities.
Hotel Citrus PrimeBhopal
Front Office Supervisor
06.2024 - 11.2024
Job overview
- Handled guest inquiries and resolved complaints with professionalism.
- Managed internal and external communications including phone and email.
- Ensured accurate reservation records and room availability updates.
- Processed payments, managed financial transactions, and maintained records.
- Enforced safety and security protocols for guests and staff.
- Relayed guest requirements and requests to relevant departments.
- Promoted upgrades and special offers to enhance guest satisfaction.
- A hotel providing accommodation and customer service.
Courtyard by MarriottBilaspur
Front Office Associate
09.2023 - 11.2023
Job overview
- Managed smooth check-in/check-out processes for all guests.
- Handled guest reservations and inquiries professionally.
- Maintained a clean and efficient front desk area.
- Quickly resolved disputes and concerns to maintain satisfaction.
- Enhanced customer experience by creating a positive and welcoming atmosphere.
- A global hotel chain offering accommodation and hospitality services.
Dominos IndiaKolkata
Senior Assistant Guest Delight Manager
05.2023 - 08.2023
Job overview
- Managed reception operations and attended to walk-in and call-in inquiries.
- Resolved staff and customer disputes quickly and effectively.
- Supported general administration tasks with accuracy and professionalism.
- Maintained a calm and courteous demeanor in high-pressure situations.
- A multinational pizza delivery and carryout chain.
Taj Falaknuma PalaceHyderabad
Industrial Trainee
09.2021 - 01.2022
Job overview
- Gained hands-on experience in various hospitality operations.
- Assisted senior staff in daily operations and emergency procedures.
- Supported decision-making by contributing to data collection and analysis.
- Built strong team relationships through cooperation and initiative.
- Participated in continuous training to develop practical hospitality skills.
- A luxury hotel that reflects the heritage and hospitality of India.
Education
Institute of Hotel ManagementKolkata
Bachelors of Science from Hotel and Hospitality Management
04.2023
O P JINDAL Institute of TechnologyRaigarh, Chhattisgarh
Bachelors of Engineering from Mechanical Engineering
04.2017
DAV Public SchoolGevra
Higher Senior Secondary Certificate from PCM
04.2013
University Overview
GPA: 59.4
DAV Public SchoolGevra
Secondary School Certificate
04.2011
University Overview
GPA: 82.4
Skills
- Administrative support and case management
- Customer service and relations
- Effective communication and decision-making
- Organizational skills and time management
- Attention to detail and problem-solving
- Critical thinking and technology proficiency
- Computer skills
Certification
AI TOOLS WORKSHOP, 11/01/24
HR ASSESSMENT CERTIFICATION, 02/07/2025
Timeline
Front Office Executive
Hotel The East Park
12.2024 - Current
Front Office Supervisor
Hotel Citrus Prime
06.2024 - 11.2024
Front Office Associate
Courtyard by Marriott
09.2023 - 11.2023
Senior Assistant Guest Delight Manager
Dominos India
05.2023 - 08.2023
Industrial Trainee
Taj Falaknuma Palace
09.2021 - 01.2022
Institute of Hotel Management
Bachelors of Science from Hotel and Hospitality Management
O P JINDAL Institute of Technology
Bachelors of Engineering from Mechanical Engineering
DAV Public School
Higher Senior Secondary Certificate from PCM
DAV Public School
Secondary School Certificate
Languages
- Hindi
- Arabic
- Urdu
- English, Fluent
- Hindi, Fluent
- Arabic, Basic
- Urdu, Fluent