Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Arab Mohammed Khalid

Arab Mohammed Khalid

Hyderabad

Summary

Experienced Salesforce professional with 5+ years of proven expertise in application setup, customization, and optimization. Proficient in configuring and customizing Salesforce to align with organizational needs, leveraging best practices and functionalities. Excellent understanding of software design and programming principles. Proven track record of meeting deadlines and managing simultaneous requests efficiently. Recognized as a Star Performer with an award from a client for exceptional contributions.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Software Engineer (Salesforce Sales Cloud)

Trianz Holding PVT LTD
09.2021 - 02.2024
  • Administered user management for over 8000 Sales Reps, providing process-based access and permissions, significantly enhancing operational eRiciency and data security
  • Created custom objects, fields and relationships
  • Maintained standard and custom Salesforce objects, supporting critical sales processes and data management, which included bulk data loads and system maintenance to meet business requirements
  • Managed comprehensive user and license administration, including new user setup, roles, profiles, permissions, public groups, and sharing rules, directly contributing to system security and accessibility
  • Used Field level security along with page layouts to manage access to certain fields
  • Automated Business Process using Workflows, Process Builder and Flows
  • Fostered collaboration with business stakeholders, product owners, and cross-functional teams to understand requirements, ensuring technical solutions were aligned with business objectives
  • Designed and developed various Visualforce pages with standard and custom controllers
  • Developed Apex classes, Triggers to implement the business logic as per the requirements
  • Experience with working with VC code with salesforce DX CLI
  • Developed Lightning Components using Aura Framework
  • Developed and implemented Batch apex classes for efficient processing and manipulation of large volumes of data
  • Monitored and analyzed debug logs, reporting findings to the Analyst and Development team as required
  • Collaborated with the Change Management board for release approvals, ensuring compliance and smooth transition during system updates
  • Spearheaded release, change, and migration management for Sales Cloud, acting as the Change Coordinator for monthly Main and Hotfix releases
  • Managed Salesforce deployments using tools like Autorabit and Flosum
  • Managed data migration from decommissioned Orgs to the main Production instance, safeguarding data integrity and availability
  • Oversaw business reports and dashboard management, creating and assisting in the development of new reports and dashboards for various sales processes, thereby enabling data-driven decision-making
  • Compiled and generated monthly License and Audit reports in alignment with business specifications
  • Provided exemplary support in both Salesforce Classic and Lightning Experience environments, maintaining a zero percent slippage to SLAs, evidencing high standards of service delivery and system optimization

Salesforce Administrator

Kelly Services
06.2020 - 01.2021
  • Led the design and implementation of Salesforce environment enhancements by creating new objects and fields, and meticulously maintaining page layouts and record types
  • Configured salesforce features such as Workflows, Flows, Process builder, Validation rules and Approval Processes to automate business process and ensure data integrity
  • Managed comprehensive user permissions, including roles, profiles, and permission sets, ensuring robust access control and data security within the Salesforce ecosystem
  • Developed and maintained custom report types, reports, and dashboard folders, optimizing their distribution and accessibility to users, thereby facilitating informed decision-making
  • Executed mass updates of 20 million datasets using Data Loader, demonstrating exceptional data handling capabilities and attention to detail, significantly improving data accuracy and operational efficiency
  • Efficiently resolved up to 200 user issues on any business day, showcasing strong problem-solving skills and a commitment to user satisfaction and continuity of business operations
  • Provided exemplary support in both Salesforce Classic and Lightning Experience environments, maintaining a zero percent slippage to SLAs, evidencing high standards of service delivery and system optimization

Systems Engineer

Jal International Pvt Ltd
03.2015 - 05.2017
  • Developed and maintained Salesforce reports and dashboards, providing critical insights into operational performance and facilitating data-driven decision-making across client projects and internal processes
  • Spearheaded issue resolution for Remote Terminal Units (RTUs), employing expert technical knowledge and problem-solving skills to address and rectify challenges, enhancing system reliability and performance
  • Conducted comprehensive Factory Acceptance Tests, validating the integrity and functionality of RTUs before deployment, ensuring products met client specifications and quality standards
  • Performed Site Acceptance Tests at client locations, overseeing the installation and operational validation of RTUs in various locations across the Kingdom of Saudi Arabia, ensuring seamless integration and functionality
  • Led the installation of RTUs at numerous sites, demonstrating proficiency in hardware deployment and system integration, significantly contributing to the enhancement of client operational capabilities
  • Oversaw data management in Salesforce, ensuring accurate and organized data handling, which supported effective decision-making and operational efficiency

Education

Bachelors in Electronics and Communication Engineering -

Jawaharlal Nehru University Ananthapur

Skills

  • Salesforce Administrator
  • Sales Cloud
  • Service Cloud
  • Workflows & Flows
  • SOQL & SOSL
  • Apex Programming
  • Visualforce
  • Visual Studio
  • Lightning Web components
  • Process Builder
  • Salesforce CPQ
  • Einstein analytics
  • Root cause analysis
  • Apex Data Loader
  • Workbench
  • Remedy

Certification

  • Certified Salesforce Administrator
  • Certified Salesforce Platform Developer 1

Timeline

Senior Software Engineer (Salesforce Sales Cloud)

Trianz Holding PVT LTD
09.2021 - 02.2024

Salesforce Administrator

Kelly Services
06.2020 - 01.2021

Systems Engineer

Jal International Pvt Ltd
03.2015 - 05.2017

Bachelors in Electronics and Communication Engineering -

Jawaharlal Nehru University Ananthapur

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Arab Mohammed Khalid