Summary
Overview
Work History
Education
Skills
It Forte
Personal Information
Languages
Additional Qualifications
Accomplishments
Languages
References
Work Availability
Work Preference
Timeline
Generic

ARABINDA DAS

Asansol

Summary

Dynamic professional with over 10 years of experience across customer service, finance, banking operations, and marketing. Currently serving as Administrative Officer at True Vision Consultancy, demonstrating strong administrative skills and attention to detail. Proven ability to enhance operational efficiency and deliver quality results in fast-paced environments. Committed to continuous improvement and adept at quickly acquiring and applying new knowledge.

Overview

20
20
years of professional experience

Work History

Financial Advisor (Health) - (Part Time)

NIVA BUPA Health Insurance Company Ltd.
Asansol
03.2025 - Current
  • Consistently met sales targets, contributing to overall company success.
  • Developed robust client relationships, facilitating financial solutions and lead generation.
  • Oversaw a range of insurance products, ensuring comprehensive client support.

Financial Advisor(life)- (Part Time)

HDFC Life Insurance Company Ltd
Asansol
02.2025 - Current
  • Achieved sales targets consistently, driving revenue growth for the company.
  • Cultivated strong client relationships to address financial needs and generate leads.
  • Effectively managed a diverse portfolio of insurance products.

Senior Analyst

ANZ Bank Operations
Bangalore
03.2012 - 10.2014
  • Handled Main Bank Switching and customer queries for New Zealand clients.
  • Managed Deceased Estate account maintenance, including credit card settlements and joint account transfers.
  • Performed account closures and addressed inquiries from solicitors and executors of deceased estates.
  • Updated customer addresses and facilitated new account openings for existing clients.
  • Resolved customer account queries and provided tax details to Government of New Zealand.
  • Achieved Most Improved Performer award for July 2012.
  • Earned Zero Hero award for 11 consecutive months of error-free work.
  • Received Outperform award for excellence in voice and communication.

Officer

ICICI Bank International Country Operations
Mumbai
07.2010 - 10.2011
  • Managed AML, remittance, transactions, account openings, and queries for ICICI Bank customers in U.K., U.S.A., Canada, Germany, and Bahrain.
  • Initiated three projects to enhance services for U.S. customers.
  • Processed customer transactions and ensured compliance with regulatory standards.
  • Facilitated account openings by verifying documentation and conducting background checks.
  • Addressed customer queries promptly to maintain satisfaction and trust.
  • Executed clearance procedures to ensure timely processing of transactions.
  • Collaborated with cross-functional teams to improve operational efficiency.
  • Monitored compliance with AML regulations to mitigate risk exposure.

Business Development Executive

Genesis Interior Solutions (India) Pvt. Ltd.
Bangalore
10.2008 - 12.2008
  • Served as primary liaison between clients and company, enhancing communication flow.
  • Secured four interior decoration projects, contributing to business growth.
  • Conducted client calls, scheduled appointments, and delivered presentations effectively.
  • Developed strong client relationships by addressing inquiries and providing tailored suggestions.

Senior Customer Service Associate

Belfobes Communication
ASANSOL, WEST BENGAL
03.2021 - Current
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Proactively addressed customer concerns in order to prevent escalations and complaints.
  • Handled customer inquiries and complaints with professionalism to restore satisfaction.
  • Assisted customers with product selection, troubleshooting and problem resolution.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.

Agency Manager

Bharti- AXA Life Insurance Company Ltd.
Bangalore
03.2008 - 08.2008
  • Effectively coordinated adviser team, surpassing company sales targets.
  • Successfully recruited nine advisors in three days, emerging first in branch and second in South Zone competition.
  • Established robust relationships with clients to drive lead acquisition.
  • Handled a range of insurance products, tailoring services to client requirements.

Financial Adviser (part Time)

ICICI Prudential Life Insurance Company Ltd.
Bangalore
10.2005 - 03.2008
  • Achieved sales targets consistently for the organization.
  • Cultivated strong client relationships to generate new leads.
  • Managed insurance product offerings effectively.
  • Earned certificates for highest sales among advisors for two consecutive months.

Education

MBA - Finance

Sam Higginbottom Inst. Of Agri., Technology & Science (Formerly Allahabad Agricultural Institute)
Allahabad
04-2014

MBA - Marketing, Human Resource

IBS Bangalore, ICFAI University
Bangalore
04-2008

BBM - Finance

PES School of Business Management, Bangalore University
Bangalore
04-2006

Class 12th -

Burnpur Riverside School
Asansol, West Bengal
04-2003

Class 10th -

St. Vincent High & Technical School
Asansol, West Bengal
04-2001

Skills

  • Financial analysis
  • Client relationship management
  • Sales strategies
  • Insurance product management
  • Lead generation
  • Regulatory compliance
  • Customer service
  • Portfolio management
  • Communication skills
  • Problem solving
  • Attention to detail
  • Team collaboration
  • Sales expertise
  • Client relations
  • Financial advising
  • Multitasking and organization
  • Relationship building and management
  • Insurance decisions
  • Investments planning
  • Sales and marketing
  • Investment portfolio management
  • Financial services
  • Verbal and written communication
  • Banking

It Forte

Windows 98/2000/XP. Win N.T/7, Well Versed with MS Office and OPEN Office (Word, Excel & Power Point)., Internet Applications (Mailing, Surfing & Browsing)., SAP, Finacle – End User.

Personal Information

Date of Birth: 06/17/85

Languages

  • English
  • Hindi
  • Bengali

Additional Qualifications

  • 2010, Post Graduate Diploma in Banking Operations, Institute of Finance, Banking & Insurance (IFBI), Bangalore, 77%
  • 2010, Honours (Taxation / Cost Accounting & Audit / Corporate & Industrial Law), Indian Institute for Job Oriented Training (IIJT), Bangalore, A+
  • 2008, SAP SD and CRM Concept Training, eCareer Technologies, Bangalore

Accomplishments

  • Awarded with first prize in Yoga Competition held by Binapani Cultural Centre (W.B) in 1996.
  • Winner of many awards in different drawing and yoga competitions at Junior and Senior Level.
  • Selected as School Captain for consecutive three academic years.
  • Undergone 16 PF Personality Assessment conducted by Ma foi to assess the skills & personality that helps in identifying the key strengths and areas of development in the work environment.

Languages

Bengali
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Work Location

RemoteOn-Site

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home option

Timeline

Financial Advisor (Health) - (Part Time)

NIVA BUPA Health Insurance Company Ltd.
03.2025 - Current

Financial Advisor(life)- (Part Time)

HDFC Life Insurance Company Ltd
02.2025 - Current

Senior Customer Service Associate

Belfobes Communication
03.2021 - Current

Senior Analyst

ANZ Bank Operations
03.2012 - 10.2014

Officer

ICICI Bank International Country Operations
07.2010 - 10.2011

Business Development Executive

Genesis Interior Solutions (India) Pvt. Ltd.
10.2008 - 12.2008

Agency Manager

Bharti- AXA Life Insurance Company Ltd.
03.2008 - 08.2008

Financial Adviser (part Time)

ICICI Prudential Life Insurance Company Ltd.
10.2005 - 03.2008

MBA - Finance

Sam Higginbottom Inst. Of Agri., Technology & Science (Formerly Allahabad Agricultural Institute)

MBA - Marketing, Human Resource

IBS Bangalore, ICFAI University

BBM - Finance

PES School of Business Management, Bangalore University

Class 12th -

Burnpur Riverside School

Class 10th -

St. Vincent High & Technical School

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