Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Certification
Timeline
Generic
ARADHANA KS

ARADHANA KS

Bengaluru

Summary

Experienced communicator committed to high-quality service and customer relationship development. I am eager to navigate a dynamic path that harnesses my intelligence and energy, enabling the delivery of innovative solutions.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Learner Success Manager

Simplilearn Pvt Ltd
Bangalore
03.2021 - 12.2023
  • Implement strategies to improve customer service experience, resolve customer grievances, streamline query and complaint management, enhance business processes, maximize customer satisfaction and KPIs, process documentation, drive continuous improvement initiatives, provide multichannel customer support, utilize customer feedback, manage customer escalation queries

Senior Customer Support Associate

Aakruthi Group
Bangalore
10.2020 - 12.2021
  • Deliver exceptional service, prioritize tasks, counsel customers on market statistics, show residential properties, maintain high referral rates

Presales Consultant

LIVSPACE.COM
Bengaluru
12.2019 - 06.2020
  • Established strong relationships with customers by providing ongoing support and addressing concerns promptly.
  • Supported sales team success by delivering technical expertise during client meetings and presentations.
  • Assisted in closing deals by addressing customer objections and demonstrating the value of proposed solutions.
  • Increased win rate by developing compelling solution presentations that effectively showcased product capabilities.

Senior Pres Sales Associate

Puravankara Pvt Ltd
Bangalore
10.2018 - 08.2019
  • Handle accounts for builders, qualify leads, determine clients' needs, provide guidance and assistance in marketing and purchasing property, engage with customers to build rapport

Customer Support Executive

Aegis Pvt Ltd
Bangalore
02.2015 - 04.2018
  • Reach out to customers via call, chat, and email, resolve product and service problems, respond to customer requests

Education

BBA - Journalism

Mangalore University
India
01.2015

Secondary Education -

Government Pre University College
India
01.2010

10TH STD -

Giri Jyothi Convent School
01.2008

Skills

  • Customer Relationship Management
  • CRM
  • CRM Tools (Salesforce)
  • Operations Management
  • Customer Retention
  • Escalation Management
  • Strategic Problem-Solving
  • Account Management
  • Negotiation and Conflict Management
  • Teamwork and Collaboration

Personal Information

Title: SENIOR LEARNER SUCCESS MANAGER

Languages

  • English
  • Hindi
  • Kannada
  • Tamil

Certification

  • YOGA INSTRUCTOR

Timeline

Senior Learner Success Manager

Simplilearn Pvt Ltd
03.2021 - 12.2023

Senior Customer Support Associate

Aakruthi Group
10.2020 - 12.2021

Presales Consultant

LIVSPACE.COM
12.2019 - 06.2020

Senior Pres Sales Associate

Puravankara Pvt Ltd
10.2018 - 08.2019

Customer Support Executive

Aegis Pvt Ltd
02.2015 - 04.2018

BBA - Journalism

Mangalore University

Secondary Education -

Government Pre University College

10TH STD -

Giri Jyothi Convent School

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ARADHANA KS