Summary
Overview
Work History
Education
Skills
Disclaimer
Timeline
Generic

Aradhana K S

Bangalore

Summary

I strive to excel in all my endeavors, committed to a continuous learning journey. I am eager to navigate a dynamic path that harnesses my intelligence and energy, enabling the delivery of innovative solutions.

Overview

9
9
years of professional experience

Work History

Senior Learner Success Manager

Simplilearn Pvt Ltd
03.2021 - Current
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Processed refund requests utilizing payer guidelines and policies and procedures.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Collaborated with sales and product teams to address customer success objectives.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Senior Customer Support Associate

Aakruthi Group
10.2020 - 12.2021
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner
  • Worked varied hours to meet seasonal and business needs.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Counseled customers on current market statistics for local residential properties
  • Showed residential properties and explained the features, value, and benefits of available homes
  • Maintained high referral rates and exceptional feedback from previous clients.

Senior Pres Sales Associate

Puravankara Pvt Ltd
10.2018 - 08.2019
  • Handling Accounts for Builders and qualify the leads
  • Determining clients' needs and financials abilities to propose solutions that suit them
  • Providing guidance and assisting sellers and buyers in marketing and purchasing property for the right price under the best terms.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.

Customer Support Executive

Aegis Pvt Ltd, Workedas
02.2015 - 04.2018
  • Reaching out to the customer via call, chat, email and close looping to ensure issue is resolved
  • Resolving product and service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Responded to customer requests for products, services, and company information.

Education

BBA - Journalism

Mangalore University
Mangalore, India
05.2015

Secondary Education, India

Government Pre University College
Kalasa, Karnataka
03.2010

10TH STD

Giri Jyothi Convent School
Kudremukha
03.2008

Skills

  • Effective Communication
  • Customer Relationship Management
  • Team Leadership
  • Product Knowledge
  • Adaptability
  • Time Management

Disclaimer

I, hereby declare the statements mentioned above are true and is to the best of my knowledge and beliefs. 

Timeline

Senior Learner Success Manager

Simplilearn Pvt Ltd
03.2021 - Current

Senior Customer Support Associate

Aakruthi Group
10.2020 - 12.2021

Senior Pres Sales Associate

Puravankara Pvt Ltd
10.2018 - 08.2019

Customer Support Executive

Aegis Pvt Ltd, Workedas
02.2015 - 04.2018

BBA - Journalism

Mangalore University

Secondary Education, India

Government Pre University College

10TH STD

Giri Jyothi Convent School

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Aradhana K S