Prithvi Raj S V
Bengaluru
Summary
Accomplished Operations and Learner Support professional with 14 years of experience in EdTech and Manufacturing. Led learner support operations, managed high-performing teams, and enhanced learner experiences. Expertise in ticket management, SLA compliance, stakeholder management, process improvement, and performance reporting.
Overview
14
14
years of professional experience
Work History
Senior Manager - Learner Support
USDC
05.2024 - 05.2026
- Led end-to-end learner support operations, managing Ticket Handlers, Learner Support Associates, and the Escalation Team.
- Managed 1,000+ learner support tickets weekly, ensuring adherence to SLA and TAT commitments.
- Achieved 95% ticket resolution within defined TAT and maintained 95%+ CSAT.
- Enhanced learner retention by 40% through proactive engagement and personalized follow-ups.
- Increased end-semester examination attendance to 98% through effective learner communication and stakeholder coordination.
- Identified at-risk learners and partnered with academic teams to improve course completion.
- Prepared operational dashboards and SLA reports for leadership review.
- Conducted quality audits and coaching sessions, implementing SOPs to streamline operational processes.
- Collaborated with Admissions, Academic, Finance, Technology, and Skilling Partners to enhance the learner experience.
Operations & Production Manager
P V Enterprises
08.2017 - 04.2024
- Managed end-to-end production operations and workforce planning.
- Ensured quality, safety, compliance, and operational efficiency.
- Collaborated with government departments to ensure compliance with regulations.
Proprietor
Balaji Plastic Industries
01.2012 - 05.2017
- Managed business operations, finance, sales, and customer relationships to ensure seamless operations and client satisfaction.
- Developed targeted business growth strategies that successfully expanded customer base and increased market presence.
Education
Bachelor of Commerce (B.Com) -
Mewar University
01-2023
Diploma in Mechanical Engineering -
JSS Polytechnic
Mysore01-2011
Skills
- Learner Support Operations
- Ticket Management
- Service level agreements
- Escalation Management
- Data Analysis
- Process Improvement
- Operational Efficiency
- Stakeholder Management
- Team Leadership
- Cross-functional Collaboration
- Client relationship management
- Problem Solving
- Critical Thinking
- Effective Communication
- Attention to Details
Languages
- English
- Kannada
- Hindi
Awards
Core Value Champion, 2025-2026, USDC
Timeline
Senior Manager - Learner Support
USDC
05.2024 - 05.2026
Operations & Production Manager
P V Enterprises
08.2017 - 04.2024
Proprietor
Balaji Plastic Industries
01.2012 - 05.2017
Bachelor of Commerce (B.Com) -
Mewar University
Diploma in Mechanical Engineering -
JSS Polytechnic