Arati Nalavade
Principal Solution Architect
Mumbai
Summary
20+ years of IT Transformation experience in the Telecom Vertical for a Tier 1 Telco Operator's BSS Landscape
- Driving Digital Transformations as the Lead Solution Architect with Salesforce Industries (Vlocity) - Communications Cloud (EPC, CPQ & COM), Pega CDH - across Digital Ecommerce, CRM, Service Fulfillment, Provisioning and Billing Solutions.
- Spanning Telco Communication & Connectivity Products for B2C and B2B (Global, Enterprise & SMEs) Customers
- Building integrations with Strategic Service order management solutions provided by Ciena Blueplanet as well as ServiceNow using TMF open API standards.
- Excellent know-how of building sales and service fulfillment solutions using LCNC platforms.
- Domain & Solutioning Expertise to Presales Teams for Proposals / RFPs across Salesforce Ecosystem as well as E2E ecosystem
- Project and Resource Management for Large Teams / Training / Mentoring
- Over 5 years of experience in Core Billing Design / Build / Live Support at Onshore (UK).
Overview
24
24
years of professional experience
3
3
years of post-secondary education
Work History
Principal Consultant
Infosys
10.2021 - Current
- Certified Omnistudio Consultant driving Digital Transformations for a leading Telecom Operators CSS / BSS stack with Salesforce ecosystem (Salesforce & SFI Communications Cloud), Ciena Bluplanet and ServiceNow.
- Leading entire design team to drive forward this multistack transformation.
- Participating in RFPs with solutioning expertise on Greenfield Implementations with Salesforce.
- Awarded as the best Project at the Org Level for Digital Transformation.
- Built strong relationships with clients, fostering long-term partnerships and repeat business.
- Led cross-functional teams to deliver high-quality results on complex assignments.
- Increased client satisfaction by providing tailored consulting solutions for their specific business needs.
- Collaborated with subject matter experts to develop best practices and industry-leading methodologies.
Tier 1 Architect
Virtusa
10.2016 - 10.2021
- Leading Retail Consumer Design Team for Virtusa
- Product Model Designs to bring about Dynamic Based Pricing Across Retail Product Portfolio
- Introduction of Pega CDH in the Architecture Domain for Dynamic Recommendations and Pricing
- Proactive and Independent Feasibility Study to move heavy Product Portfolio Transition - manual matrices as Business Rules into Pega CDH – Domain Expertise to stitch together the e2e solution architecture showcasing benefits to the client;
- Domain Expertise to move Monolith Applications into Microservice-Based applications
- Identify Existing Legacy Stack Pain-points to bring about New Strategic Solutions
- Participated in multiple upskilling programs to learn about AWS Cloud Computing, Low-Code Platforms like Pega BPM, Pega Decisioning, ServiceNow System Administrator
Principal Solution Architect
Tech Mahindra Ltd.
05.2005 - 10.2016
- Worked as an E2E solution designer and gradually moved up the ladder to be the Principal Solution Architect for a leading Telco Provider in UK.
- Spanning across multiple Lines of Businesses - B2C, B2B (Global, Enterprise, SMEs)
- Leading on End-to-End Solution Architecture across Lead to Cash Use-Cases
- Consolidating various legacy stack systems (based on legacy architecture and stovepipe designs) into strategic stack systems consuming COTS products;
- Gained sound knowledge of Mobility concepts and Product Portfolio.
- Designs Focussed on Improving RFT (right first time), reducing CT/CHT(Cycle Time/Call Handling Time) to improve overall customer and agent experience across all channels.
- Played a key role in getting client to adhere to the OFCOM regulatory in achieving Equivalence of Input.
- Participating actively in the Colo workshops and Design Hothouses with the Design Leads / Stakeholders / Architects.
- Analysing / negotiating with business stakeholders to seek agreement on business requirements.
- Controlling System design for adhering to strategies, policies, standards and practices and ensure compatibility with enterprise and solutions architecture.
- Supporting E2E Testing teams across Integration / Customer Pilot / Live environments to resolve issues and produce defect free deliverables.
- RFP Proposal Solutioning.
Software Programmer / Component Designer / 3rd Line Support
Tech Mahindra Ltd.
10.2000 - 04.2005
- Managing all aspects of Customer Service from order capture through issue and fault handling to work management and Bill Production
- Performed various maintenance activities which involved handling queries (on Live Bill Production) from external & internal community.
- This work demands a wide range of domain knowledge and mental flexibility to solve any system related problem in stipulated time limit following the service level norm.
- Preparing high level e2e designs, Reviewing low level component designs, e2e test artifacts
- Support to system testing
- UCT/Pilot/Live support for Postpaid Billing for Retail customers – handled Priority 1 issues well curbing customer experience issues;
Education
Bachelor of Science (Mathematics) -
Fergusson College, Pune University
Pune 06.1997 - 06.2000
Skills
Digital Transformation
Strategic Planning
Organizational Development
Project Coordination
Customer Relationship Management
Analytical Thinking
Client Engagement
Accomplishments
- Digital Transformation Award for 2023-24 – received multiple accolades as the Lead Solution Architect
- Multiple Top Performer Awards in Virtusa
- Lead Contributor in the Gender Diversity Program in Virtusa
- Received Pat on the Back Awards for Mobility Designs and Team Management
- Received the Valuable Team Player Award for the quarter Q4 (12-13) and Q3 (10-11)
- Received various appreciations for complex designs
- Received the coveted Best Manager Award for the quarter Q1 (08-09) for excellent performance as a Project manager
- Developed excellent relations with customers and received several complimentary emails for work
Technical Summary
- Salesforce Industries Omnistudio Consultant
- Salesforce Trailhead - 48 Badges - https://www.salesforce.com/trailblazer/aratipnalavade
- TOGAF 9.2 Certification Training, Part 2 Complete
- Pega Certified Business Analyst Training
- AWS Associate Solution Architect – Linux Academy Training
- Trainings during initial induction into Project - COBOL / CICS / IDMS / JCL
/ IDMS / ITIL V3 Foundation
Workshops Training Programs Attended
- COBOL / CICS / IDMS / JCL / Software Engineering (MISEM) - 15 days
- ITIL V3 Foundation – 1 week
- Introduction to Geneva (TechM) - 6 hours
- BT Operating Model
- IDMS Overview by Compuware (TechM) - 6 hours
- Telecom Billing Overview – 2 days
- E2E Delivery Management in BT
- TOGAF 9.2 Certification Training
- BT Induction/Telecom Overview training (Tech M)
- AWS Associate Solution Architect – Linux Academy Training
- AGILE training (Tech M): 1 day
- ServiceNow – Certified System Administrator Training
- Introduction to KRAMER (TechM) – 1 week
- Pega Certified Business Analyst Training
Marital Status
Married
Personal Information
Date of Birth: 02/22/80
Timeline
Principal Consultant
Infosys
10.2021 - Current
Tier 1 Architect
Virtusa
10.2016 - 10.2021
Principal Solution Architect
Tech Mahindra Ltd.
05.2005 - 10.2016
Software Programmer / Component Designer / 3rd Line Support
Tech Mahindra Ltd.
10.2000 - 04.2005
Bachelor of Science (Mathematics) -
Fergusson College, Pune University
06.1997 - 06.2000