Summary
Overview
Work History
Education
Skills
Accomplishments
Technical Summary
Workshops Training Programs Attended
Marital Status
Personal Information
Timeline
Generic

Arati Nalavade

Principal Solution Architect
Mumbai

Summary

20+ years of IT Transformation experience in the Telecom Vertical for a Tier 1 Telco Operator's BSS Landscape

  • Driving Digital Transformations as the Lead Solution Architect with Salesforce Industries (Vlocity) - Communications Cloud (EPC, CPQ & COM), Pega CDH - across Digital Ecommerce, CRM, Service Fulfillment, Provisioning and Billing Solutions.
  • Spanning Telco Communication & Connectivity Products for B2C and B2B (Global, Enterprise & SMEs) Customers
  • Building integrations with Strategic Service order management solutions provided by Ciena Blueplanet as well as ServiceNow using TMF open API standards.
  • Excellent know-how of building sales and service fulfillment solutions using LCNC platforms.
  • Domain & Solutioning Expertise to Presales Teams for Proposals / RFPs across Salesforce Ecosystem as well as E2E ecosystem
  • Project and Resource Management for Large Teams / Training / Mentoring
  • Over 5 years of experience in Core Billing Design / Build / Live Support at Onshore (UK).

Overview

24
24
years of professional experience
3
3
years of post-secondary education

Work History

Principal Consultant

Infosys
10.2021 - Current
  • Certified Omnistudio Consultant driving Digital Transformations for a leading Telecom Operators CSS / BSS stack with Salesforce ecosystem (Salesforce & SFI Communications Cloud), Ciena Bluplanet and ServiceNow.
  • Leading entire design team to drive forward this multistack transformation.
  • Participating in RFPs with solutioning expertise on Greenfield Implementations with Salesforce.
  • Awarded as the best Project at the Org Level for Digital Transformation.
  • Built strong relationships with clients, fostering long-term partnerships and repeat business.
  • Led cross-functional teams to deliver high-quality results on complex assignments.
  • Increased client satisfaction by providing tailored consulting solutions for their specific business needs.
  • Collaborated with subject matter experts to develop best practices and industry-leading methodologies.

Tier 1 Architect

Virtusa
10.2016 - 10.2021
  • Leading Retail Consumer Design Team for Virtusa
  • Product Model Designs to bring about Dynamic Based Pricing Across Retail Product Portfolio
  • Introduction of Pega CDH in the Architecture Domain for Dynamic Recommendations and Pricing
  • Proactive and Independent Feasibility Study to move heavy Product Portfolio Transition - manual matrices as Business Rules into Pega CDH – Domain Expertise to stitch together the e2e solution architecture showcasing benefits to the client;
  • Domain Expertise to move Monolith Applications into Microservice-Based applications
  • Identify Existing Legacy Stack Pain-points to bring about New Strategic Solutions
  • Participated in multiple upskilling programs to learn about AWS Cloud Computing, Low-Code Platforms like Pega BPM, Pega Decisioning, ServiceNow System Administrator

Principal Solution Architect

Tech Mahindra Ltd.
05.2005 - 10.2016
  • Worked as an E2E solution designer and gradually moved up the ladder to be the Principal Solution Architect for a leading Telco Provider in UK.
  • Spanning across multiple Lines of Businesses - B2C, B2B (Global, Enterprise, SMEs)
  • Leading on End-to-End Solution Architecture across Lead to Cash Use-Cases
  • Consolidating various legacy stack systems (based on legacy architecture and stovepipe designs) into strategic stack systems consuming COTS products;
  • Gained sound knowledge of Mobility concepts and Product Portfolio.
  • Designs Focussed on Improving RFT (right first time), reducing CT/CHT(Cycle Time/Call Handling Time) to improve overall customer and agent experience across all channels.
  • Played a key role in getting client to adhere to the OFCOM regulatory in achieving Equivalence of Input.
  • Participating actively in the Colo workshops and Design Hothouses with the Design Leads / Stakeholders / Architects.
  • Analysing / negotiating with business stakeholders to seek agreement on business requirements.
  • Controlling System design for adhering to strategies, policies, standards and practices and ensure compatibility with enterprise and solutions architecture.
  • Supporting E2E Testing teams across Integration / Customer Pilot / Live environments to resolve issues and produce defect free deliverables.
  • RFP Proposal Solutioning.

Software Programmer / Component Designer / 3rd Line Support

Tech Mahindra Ltd.
10.2000 - 04.2005
  • Managing all aspects of Customer Service from order capture through issue and fault handling to work management and Bill Production
  • Performed various maintenance activities which involved handling queries (on Live Bill Production) from external & internal community.
  • This work demands a wide range of domain knowledge and mental flexibility to solve any system related problem in stipulated time limit following the service level norm.
  • Preparing high level e2e designs, Reviewing low level component designs, e2e test artifacts
  • Support to system testing
  • UCT/Pilot/Live support for Postpaid Billing for Retail customers – handled Priority 1 issues well curbing customer experience issues;

Education

Bachelor of Science (Mathematics) -

Fergusson College, Pune University
Pune
06.1997 - 06.2000

Skills

Digital Transformation

Accomplishments

  • Digital Transformation Award for 2023-24 – received multiple accolades as the Lead Solution Architect
  • Multiple Top Performer Awards in Virtusa
  • Lead Contributor in the Gender Diversity Program in Virtusa
  • Received Pat on the Back Awards for Mobility Designs and Team Management
  • Received the Valuable Team Player Award for the quarter Q4 (12-13) and Q3 (10-11)
  • Received various appreciations for complex designs
  • Received the coveted Best Manager Award for the quarter Q1 (08-09) for excellent performance as a Project manager
  • Developed excellent relations with customers and received several complimentary emails for work

Technical Summary

  • Salesforce Industries Omnistudio Consultant
  • Salesforce Trailhead - 48 Badges - https://www.salesforce.com/trailblazer/aratipnalavade
  • TOGAF 9.2 Certification Training, Part 2 Complete
  • Pega Certified Business Analyst Training
  • AWS Associate Solution Architect – Linux Academy Training
  • Trainings during initial induction into Project - COBOL / CICS / IDMS / JCL
    / IDMS / ITIL V3 Foundation

Workshops Training Programs Attended

  • COBOL / CICS / IDMS / JCL / Software Engineering (MISEM) - 15 days
  • ITIL V3 Foundation – 1 week
  • Introduction to Geneva (TechM) - 6 hours
  • BT Operating Model
  • IDMS Overview by Compuware (TechM) - 6 hours
  • Telecom Billing Overview – 2 days
  • E2E Delivery Management in BT
  • TOGAF 9.2 Certification Training
  • BT Induction/Telecom Overview training (Tech M)
  • AWS Associate Solution Architect – Linux Academy Training
  • AGILE training (Tech M): 1 day
  • ServiceNow – Certified System Administrator Training
  • Introduction to KRAMER (TechM) – 1 week
  • Pega Certified Business Analyst Training

Marital Status

Married

Personal Information

Date of Birth: 02/22/80

Timeline

Principal Consultant

Infosys
10.2021 - Current

Tier 1 Architect

Virtusa
10.2016 - 10.2021

Principal Solution Architect

Tech Mahindra Ltd.
05.2005 - 10.2016

Software Programmer / Component Designer / 3rd Line Support

Tech Mahindra Ltd.
10.2000 - 04.2005

Bachelor of Science (Mathematics) -

Fergusson College, Pune University
06.1997 - 06.2000

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Arati NalavadePrincipal Solution Architect