Aratrika Bose
Bengaluru
Summary
Skilled in troubleshooting a wide range of Azure services, managing IAM roles, and ensuring secure access control. Demonstrates strong analytical and problem-solving abilities with a commitment to delivering exceptional customer service. Additionally, provided detailed billing insights and cost breakdowns to customers, addressing queries related to usage and charges with clarity and accuracy.
Overview
3
3
years of professional experience
Work History
Cloud Support Engineer
G7CR Technologies
Bengaluru , India
05.2023 - 04.2026
Resolved over 1000 support tickets, delivering effective solutions to customer issues.
Received positive client feedback reflecting satisfaction with support quality and responsiveness.
Executed proof-of-concept projects to leverage practical knowledge of Azure offerings.
- Provided Azure infrastructure support during shifts, promptly addressing critical ticketed issues.
- Troubleshot and resolved issues related to Virtual Machines, SSL certificates, and Azure Virtual Desktop.
- Handled support requests for Microsoft 365, Office 365, storage accounts, and backup configurations to ensure timely resolution.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information, and delivered effective solutions to enhance customer satisfaction.
- Assigned IAM roles according to business requirements.
Education
Bachelor of Computer Applications - Computer Engineering
Adamas University
Kolkata, India06-2023
Skills
- Virtual machine management
- Azure Virtual Desktop expertise
- Application Gateway and App Services
- Azure backup and storage configuration
- Proof of concept
- Backup and storage
- IIS web server support
- Microsoft 365 and Office 365 assistance
- Completed the course of Azure certifications: AZ-900, AZ-104
- Microsoft 365 support
- Client communication
- Team collaboration
Websites, Portfolios and Profiles
www.linkedin.com/in/aratrika-bose-0503231b3
Languages
English
Proficient
C2
Bengali
Proficient
C2
Hindi
Advanced
C1
Singing and cooking
- Have participated in multiple school singing competition and university functions (cultural programs) as well as fests.
- Love to eat as well as make good cuisines
Timeline
Cloud Support Engineer
G7CR Technologies
05.2023 - 04.2026
Bachelor of Computer Applications - Computer Engineering
Adamas University