ARAVIND GANESAN

• To follow company guidelines and compliance regulations while assisting customers.
• To maintain professionalism and empathy in all customer interactions.
• To participate in training sessions and team meetings to enhance skills.
• To respond professionally and promptly to customer inquiries, complaints, and requests via email.
• To maintain accurate and well-documented email correspondence with customers.
• Provide solutions to customer issues, ensuring customer satisfaction and retention.
• Escalate complex or unresolved issues to the appropriate department or supervisor.
• Follow up with customers to ensure that their issues are resolved.
• Identify patterns in customer complaints and suggest improvements to internal processes.
• Communicated effectively with team members to ensure timely response times for customers.
• Developed strong relationships with customers by providing knowledgeable advice on products and services.

Awards:

• Recipient of exceptional performance under the category BEST NPS from Axis Bank.

• Converts inquiries into sales by answering inbound telephone calls.
• Studying the details of each offering and remaining abreast of updates to these offerings.
• Advises present or prospective customers by answering incoming calls on a rotating basis, operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
• Influences customers to buy or retain a product or service by following a prepared script to provide product reference information.
• Documents transactions by completing forms and recording logs.
• Maintain the database by entering, verifying, and backing up data.
• Maintain operations by following policies and procedures and reporting needed changes.
• Maintain quality service by following the organization's standards.

Awards:

• Recipient of BEST EMPLOYEE of the year award for 2022

• Responsible for acting as a liaison between customers and companies
• Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries
• Resolve customer complaints via phone, email, mail, or social media
• Work with customer service manager to ensure proper customer service is being delivered
• Utilize computer technology to handle high call volumes
• Advise on company information
• Assist with placement of orders, refunds, or exchanges

• End to End procurement process
• Recording of receipts and cash application
• Monthly closure of the AR books
• Handling queries for Vendor and clients and providing better customer experience
• Preparing and indexing the invoices