ARAVIND JAISHANKAR
Chennai,Tamil Nadu
Summary
Results-driven SaaS consultant with 4+ years managing 750+ enterprise accounts across ANZ, US, UK, and India. Proven track record of driving $100-500K ARR portfolios, converting 35% of prospects to Enterprise plans, and achieving 92% onboarding completion. ITIL V4 certified and speaker at Zoho Email Masterclass, Pune (2025). Now targeting high-impact client solutions roles where consultative selling and product adoption drive global growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Solution Consultant
Zoho Corporation Pvt. Ltd.
Chennai
11.2024 - Current
- Represented Zoho as a speaker at Campaigns Email Masterclass, Pune (2025) - addressed an external audience of marketing professionals
- Managed high-value enterprise accounts (EMAAR, Saudi Cruise, Fred Olsen, Road Gods) with ARR portfolios of $100K-500K
- Built and scaled the team's onboarding framework - delivery and reduced go-live timelines across the team
- Converted 35% of prospects to Enterprise plans through C-suite consultative pitches across 4 international markets
- Drove 92% onboarding completion via hands-on account setup and application-specific usage reviews
- Marketing Automation & Campaigns
Solution Consultant
Zoho Corporation Pvt. Ltd.
Chennai, India
06.2024 - 11.2024
- Managed end-to-end enterprise account success - from requirements gathering and solution design to onboarding and implementation completely based on use cases. This helped customer to achieve the product adoption by 60%
- Configured accounts based on business needs, ensuring all use cases were addressed using marketing and CRO applications.
- Served as the primary SPOC for enterprise clients, delivering immediate resolutions and maintaining high satisfaction.
- Drove customer adoption and long-term success by aligning application features with client goals and use cases. Helped the customer increase the product usage for more than 50%
- Marketing Automation & Campaigns
Product Support Engineer
Zoho Corporation Pvt. Ltd.
Chennai, India
03.2022 - 06.2024
- Managed full customer lifecycle across email, phone & chat - onboarding, adoption, retention, and escalation resolution. Managed CSAT of 90%.
- Proactively monitored product adoption health scores and intervened on at-risk accounts before escalation
- Identified upsell and cross-sell opportunities during account reviews, acting as bridge between customers and Engineering
- Built internal help documentation that directly reduced repeat support tickets and improved team resolution time
- Marketing Automation, PageSense & Campaigns
- Led training sessions for junior engineers, enhancing team knowledge on product specifications and support techniques.
SENIOR ASSOCIATE
4D Global Medical Billing Pvt. Ltd
Chennai, India
02.2021 - 02.2022
- Managed end-to-end insurance claims lifecycle - submission, denial management, follow-up, and compliance
- Reduced AR turnaround time by building structured follow-up workflows that cleared outstanding claim backlogs
- Coordinated with providers and billing teams to maintain a healthy, compliant revenue cycle
ASSOCIATE
MiraMed Ajuba
Chennai, India
11.2019 - 01.2021
- Handled end-to-end claims management - initiated, followed up, and resolved insurance claims including denials for timely reimbursements and processed 60% claims in time.
- Liaised with insurers, healthcare providers, and internal teams to resolve escalations and claim-related issues
- Verified patient insurance eligibility and maintained accurate billing records in line with healthcare regulations
ASSOCIATE - INTERNATIONAL VOICE PROCESS
Sutherland
Chennai, India
06.2019 - 10.2019
- Handled Air India customer queries across international regions - bookings, cancellations, rescheduling, refunds, and baggage
- Resolved ticketing and compensation issues under high call volumes, ensuring consistent passenger satisfaction
Education
Commerce & Accounts
AGURCHAND MANMULL JAIN COLLEGE
Chennai, India01-2019
Skills
- Consultative Selling
- Enterprise Onboarding
- Account Management
- Pre-Sales & Demos
- Solution Design
- Stakeholder Management
- Upsell & Cross-sell
- Root Cause Analysis
- Customer Success
- SaaS Adoption
- SAP CAR
- Google Workspace
- MS Office Suite
Certification
ITIL V4 Foundation, AXELOS, 01/01/21
Technical Skills And Tools
- Zoho Marketing Automation
- Zoho Campaigns
- Zoho CRM
- Zoho PageSense
- SAP CAR
- Google Workspace
- MS Office Suite
Languages
English
Tamil
Telugu
Timeline
Senior Solution Consultant
Zoho Corporation Pvt. Ltd.
11.2024 - Current
Solution Consultant
Zoho Corporation Pvt. Ltd.
06.2024 - 11.2024
Product Support Engineer
Zoho Corporation Pvt. Ltd.
03.2022 - 06.2024
SENIOR ASSOCIATE
4D Global Medical Billing Pvt. Ltd
02.2021 - 02.2022
ASSOCIATE
MiraMed Ajuba
11.2019 - 01.2021
ASSOCIATE - INTERNATIONAL VOICE PROCESS
Sutherland
06.2019 - 10.2019
Commerce & Accounts
AGURCHAND MANMULL JAIN COLLEGE