ARAVIND JAYAN
L2- Network And Security Engineer
Mavelikara
Summary
Network and security Engineer with 8+ years of experience supporting enterprise environments. Strong command of routing and switching, with proven ability to troubleshoot complex network issues and implement production changes. Experienced in supporting VMware NSX and Citrix Netscaler environments, with practical knowledge of firewall and DNS operations.
Overview
8
8
years of professional experience
3
3
Certifications
3
3
Languages
Work History
L2 - Network and Security Engineer
Kyndryl Solutions Private Limited
Bangalore, Karnataka
10.2022 - Current
- Managed the network infrastructure for enterprise clients, including OPB, CUCA, CIBC, and Manulife.
- Owned L2 troubleshooting, root cause analysis, and incident resolution for routers and switches, and worked with Cisco TAC for complex incidents and outage management.
- Executed approved configuration changes and upgrades on routers and switches based on customer requirements.
- Provided L2 support for virtual appliances such as VMware NSX-V, NSX-T, and Citrix NetScaler, including issue analysis and escalation to L3/vendor teams.
- Implemented and maintained firewall rules in VMware NSX environments according to security policies.
- Performed NSX and NetScaler version upgrades in line with change and compliance guidelines.
- Managed SSL certificate updates in NetScaler environments.
- Monitored and maintained wireless access points using the Extreme WiFi Cloud portal, addressing health and connectivity issues.
- Possess a working knowledge of Fortinet (FortiGate), Palo Alto firewalls, and Zscaler (ZIA, ZPA).
Network Analyst
Allianz Technology
08.2020 - 09.2022
- Maintained and monitored the global network at Allianz.
- Managed network incidents and provided technical coordination with service providers and vendors.
- Offered operational support for the Identity Service Engine.
- Provided basic support for SD-WAN operations.
- Coordinated various network changes within Allianz's infrastructure.
- Maintained data center documentation.
- Acted as the point of contact for all network-related queries and resolutions.
- Conducted data gathering for problem management tasks for root cause analysis.
Associate-Event Monitoring Technician
Ernst and Young
08.2017 - 08.2020
- Managed network incidents and continuous network monitoring, and resolved service outages by collaborating with vendors such as Cisco, OBS, and AT&T.
- Ensured 24/7 availability of network devices across the EY infrastructure.
- Provided SME-level support and coordinated with core teams for network-related issues.
- Handled incidents, changes, problems, and escalations in line with operational processes.
- Collaborated with L2 teams for troubleshooting and effective ticket dispatching.
- Gained hands-on experience with monitoring and ITSM tools, including Moogsoft, NNMi, and ServiceNow.
- Led and managed P1/P2 troubleshooting calls with vendors and key stakeholders to restore services.
Education
BACHELOR OF TECHNOLOGY - COMPUTER SCIENCE
COLLEGE OF ENGINEERING
Chengannur, Alappuzha05-2017
Skills
Routing and Switching
NSX-V and NSX-T
Citrix Netscaler
Palo Alto and Fortigate
Certification
ITIL Foundation Certificate [Edition 4]
Timeline
L2 - Network and Security Engineer
Kyndryl Solutions Private Limited
10.2022 - Current
Network Analyst
Allianz Technology
08.2020 - 09.2022
Associate-Event Monitoring Technician
Ernst and Young
08.2017 - 08.2020
BACHELOR OF TECHNOLOGY - COMPUTER SCIENCE
COLLEGE OF ENGINEERING