Aravind Kethari
Summary
Enthusiastic and customer-oriented professional with strong communication and problem-solving skills. Seeking a Customer Support Representative role to provide excellent service, resolve customer issues effectively, and contribute to a positive customer experience.
Overview
1
1
year of professional experience
Work History
Customer Support
Hyderabad Water Board
06.2022 - 01.2023
- I've consistently prioritized customer satisfaction by actively listening to their needs, resolving issues promptly, and providing clear, concise information.
- Handling inbound support request.
- Provided regular reports to the call centre manager on each agent's performance.
- Assisted customers via chat, email, or phone.
- Resolved queries efficiently and escalated complex issues.
- Maintained accurate customer interaction records.
Education
Bachelor Of Technology - Mechanical Engineering
CMR Engineering College
12-2020
Intermediate - MPC
Sri Chaitanya Junior College
04-2016
Skills
- My SQL
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Excellent verbal and written communication
- Active listening and empathy
- Customer support experience
LANGUAGES
Telugu, English, Hindi
ADDITIONAL INFORMATION
- Problem-solving and conflict resolution
- Multitasking and time management
- Basic technical troubleshooting
- Adaptability and teamwork
- Zeal to learn new skills
Timeline
Customer Support
Hyderabad Water Board
06.2022 - 01.2023
Bachelor Of Technology - Mechanical Engineering
CMR Engineering College
Intermediate - MPC
Sri Chaitanya Junior College