Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Venkatesh Guggilla

Bangalore

Summary

APM Production Support Analyst with 3.8 years of experience in Level 1 and 2 support. Expertise in UNIX/Linux commands, Oracle SQL, and basic shell scripting. Proven track record in troubleshooting Java web applications in both Windows and Linux environments. Strong analytical skills and effective communication with technical and business stakeholders.

Overview

4
4
years of professional experience

Work History

Senior Support Engineer (Production Support)

Mphasis
Bangalore
10.2021 - Current
  • Identify and respond to critical events from various sources that impact production and aid in resolving those issues; including technical resolution and management communication.
  • Ensures 2nd line support requests, clarify tickets, ad-hoc tasks, support to internal/external applications are allotted within the team and track its completion/resolution.
  • Provide Production support in terms of Incident Management, Problem Management: Identifying issues, reporting incidents, escalations, troubleshooting, and problem resolution in a timely manner.
  • Performing Daily Health checks of the servers in lower environments and Production, JVM issues, Transaction issues, and Disk Space Utilization issues on day-to-day activities.
  • Modify or Create bash shell scripts to automate day to day manual activities and reduce the time efforts.
  • Gain detailed knowledge of all business flows, the application architecture, and the configuration for supported applications.
  • Provide daily support with resolution of escalated by L1 team and act as liaison to business and technical leads to ensure issues are resolved in timely manner.
  • Ensures that appropriate action is taken to anticipate, investigate and resolve problems in systems and services. Ensures that such problems are fully documented within the system.
  • Regularly attend the client calls & discuss about the pending issues, RCA and resolve them as soon as possible.
  • Participate in Application Code releases, Certificate Renewals, DB and Autosys re-points, DR events, Firewall changes and F5 changes.
  • Analyze production issues to determine root cause and provide fix recommendations to the development teams.
  • Assist with planning and testing of application, configuration and database changes, and installation updates and patches and update production support documentation.
  • Provide support out of office hours, and during weekends and major releases and customers to help them resolve issues faced.
  • Providing 24/7 supports in critical production environment.

Education

Master of Business Administration (MBA) -

SV University
Tirupati
01.2013

Skills

  • Core Java
  • Windows
  • Linux/UNIX
  • Problem management
  • Root cause analysis
  • Server health checks
  • Application support
  • Change management
  • Technical troubleshooting
  • AppDynamics
  • APM
  • Splunk
  • SQL developer
  • Tomcat
  • WebLogic
  • Apache
  • Incident management
  • JIRA
  • BMC Remedy
  • Oracle
  • My sql
  • Bash shell

Personal Information

Date of Birth: 06/03/91

Timeline

Senior Support Engineer (Production Support)

Mphasis
10.2021 - Current

Master of Business Administration (MBA) -

SV University

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Venkatesh Guggilla