Hi, I’m
Sushant Shekhar
Production Support Engineer
Bengaluru
Summary
Analytical Support Professional successful at reducing downtime and improving Application/Production support processes. Hands-on individual comfortable working in close proximity with Development and engineering teams to provide timely resolution to issues and maintain a stable production environment. Skillful in developing client relations and establishing ITIL practices.
Overview
6
years of professional experience
4
years of post-secondary education
Work History
Bottomline TechnologiesBengaluru
Production Support Engineer
07.2022 - Current
Job overview
- Decreased production issues by establishing defined rules and coordinating with development and ops teams.
- Took ownership of 2 service level agreement accounts, safeguarding contractual compliance and maintaining uninterrupted services.
- Provided initial support on software tickets submitted for production issues bugs or enhancement, maintaining resolution rate of 98%.
- Applied knowledge of shell scripts to develop code for Application, cloud-based solutions and live services.
- Communicated with clients and provided RCA.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
Larsen & Toubro InfotechBengaluru
Senior Software Engineer
02.2018 - 07.2022
Job overview
- Projects: NDS Production Support and ISG Application support
- Tested new software and hardware prior to deployment.
- Responded to customer inquiries and provided technical assistance over tickets.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Researched and identified solutions to technical problems.
- Worked in different tech stacks including Java, Linux, sql , etl in the banking domain.
Education
JIS College Of EngineeringWest Bengal, India
B.tech from Computer Science
08.2013 - 06.2017
Skills
Core Java
Linux/Shell scripting
Sql/Sql-server
Jenkins
Kibana/Grafana
JIRA/Salesforce/ServiceNow
Rest API
Travelling
You can find me in the hills if I am not working.
Timeline
Production Support Engineer
Bottomline Technologies
07.2022 - Current
Senior Software Engineer
Larsen & Toubro Infotech
02.2018 - 07.2022
JIS College Of Engineering
B.tech from Computer Science
08.2013 - 06.2017