Summary
Overview
Work History
Education
Skills
Certification
Disclaimer
Timeline
Generic
GOKUL EKAMBARAM

GOKUL EKAMBARAM

Chennai

Summary

Resourceful Production Support Engineer with overall experience of 7.5 years known for high productivity and efficient task completion. Skilled in incident management, system troubleshooting, and process optimization to ensure seamless operations. Excel at problem-solving, communication, and teamwork to address challenges and improve systems reliability.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Java Production Support Engineer

CGI
Chennai
01.2022 - Current
  • Incident management using serviceNow portal and acted as a first line of communication to clients
  • Handled monthly patching activity independently
  • communicated with dev/QA for smooth implementation of changes using springboot/spring MVC framework
  • Fetching relavant information effectively from the database using SQL queries as per requirements
  • Ensured effective communication flow is happening across the entire microservices architecture framework using REST API and postman collections
  • SQL query optimization to give efficient , non redundant and faster data in oracle database
  • Traffic monitoring using dynatrace and root cause analysis in case of any failure
  • Constantly Engaging with QA to achieve the goal of incident reduction
  • Efficiently automate manual processes and deep dive into incidents
  • Act as an SME for e-payments section and actively involved in issue resolution
  • Proactively identified areas of improvements and suggested solutions to optimise system performance.
  • Part of site reliability center (SRC) and proactively monitor incidents to reduce P1 occurrences.

JAVA PRODUCTION SUPPORT ENGINEER

Volante technologies
Chennai
07.2020 - 12.2021
  • Incident management using JIRA portal and acted as a first line of communication to clients
  • Recreating the raised incidents and will communicate with developers with sufficient evidences
  • Immediate call with customers to know about their queries accurately
  • Involved in regression testing activities to ensure quality.
  • Fetched required data from Database using SQL query language as per customer requirements
  • Performed root cause analysis to identify underlying causes of incidents.
  • Ensured that all IT infrastructure is up-to-date with latest security patches and upgrades.
  • Implemented change management processes to ensure consistency across environments.
  • Coordinated with development teams to ensure timely resolution of incidents.

Support Engineer

Smartstraw India Pvt Ltd
Chennai
07.2018 - 07.2020
  • Maximized Proficiency in GriderX and OWL applications to prepare and present technical reports and effectively support cross-functional teams
  • Addressed technical issues and guided end users through resolution
  • Performed CRUD operations in Oracle database using SQL queries
  • Communicated with clients to define business objectives and present individualized solutions
  • Supported software integration and implemented maintenance and enhancements to bolster product development cycle
  • Worked with customers for needs analysis, proposal development, and vendor costs to produce competitive estimates
  • Improved overall user experience through support, training, troubleshooting, improvements, and communication of system changes
  • Involved in frontend application development for the client BharatForge related to health risk management
  • Involved in UI development and maintenance activities in Akshar project which is used for extracting data from invoice
  • Keen to educate customers on proper app usage and correct problematic behaviors in assigned software titles.

Support Engineer

Tata Consultancy services
Chennai
09.2016 - 10.2017
  • Explained technical information in clear terms to non-technical individuals to promote better understanding
  • Involved in handling service now tickets and provided timely support to customers
  • Processed support requests received for technical assistance on a wide range of issues related to server management
  • Performed CRUD operations in Oracle database using SQL queries
  • Created support Documentation that empowered and enabled the user community to extend skills, leverage system features, and find resolutions to questions without intervention from the support team
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Education

B.E ELECTRONICS AND COMMUNICATION ENGINEERING -

CIT
04.2016

Skills

  • Incident Management/Change Management
  • SQL
  • Core Java
  • Springboot/Spring MVC Framework
  • postman
  • REST API
  • Docker
  • Kubernetes
  • Oracle
  • UNIX
  • Azure
  • Dynatrace
  • BigPanda
  • ITIL

Certification

ITIL Foundation Course Certified

Disclaimer

I hereby declare that all the information stated in this resume is true to the best of my knowledge and belief.

Timeline

Senior Java Production Support Engineer

CGI
01.2022 - Current

JAVA PRODUCTION SUPPORT ENGINEER

Volante technologies
07.2020 - 12.2021

Support Engineer

Smartstraw India Pvt Ltd
07.2018 - 07.2020

Support Engineer

Tata Consultancy services
09.2016 - 10.2017

B.E ELECTRONICS AND COMMUNICATION ENGINEERING -

CIT

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