Samim Shaikh
Bangalore
Summary
Production/Application support engineer with over 4 years of relevant experience.Following ITIL processes. extensive experience of handling Incidents, Major-Incidents(MIM) & Problems at Production environment. aslo having sound knowledge on service request-management, SLA & KPI management. having hands-on experience in SQL and Unix. a team player and a highly motivated individual willing to learn new technologies and methods. able to adapt to different work culture and always ready to accept new challenges.
Overview
3
3
years of professional experience
Work History
Application/Senior Production Support Engineer
Magnibot Technology solutions Pvt Ltd
Bangalore
07.2021 - Current
- Worked as a Production Support Engineer
- Individul Contributor (L2/L1.5/L1)
- Followed ITIL process to solve Incidents and Manage Problems (P1, P2, P3 Tickets)
- Having Experience of Handling Incidents & Major Incidents (MIM), Problems RC
- Wrote SQL queries to troubleshoot and resolve data discrepancies and performance issues
- Utilized SQL for data extraction, transformation, and loading (ETL) processes, ensuring data integrity and accuracy
- Performed database performance tuning and optimization using SQL scripts and queries
- Generated reports and dashboards using SQL queries to provide insights into incident trends and system performance
- Conducted SQL-based audits to ensure compliance with data governance policies
- Updated and created incident tickets in the Service Now Ticketing Tool application
- Identified defects within, worked with vendor and project management team on a code changes and new fix in upcoming Release
- This resulted increased efficiency in batch processing with no errors or transmissions missed and thus reduced the number of incidents
- Provided technical/functional support to programmers
- Ensured SLAs were met
- Reduced processing time by analyzing Job schedules and implementing appropriate modifications
- Established runbooks for each exercise to assure that the failover procedures were accurate and repeatable and that the associated risks were minimized
- Provided data to clients using SQL queries
- Handled and assisted in the resolution of high priority production issues by reviewing large server logs
- Provided 24/7 support for web and client-based applications, file and data feeds, and batch processes to prevent impact to the business
- Regularly consulted with team members, development, database admin, networking, and system admin groups to improve system
- Used monitoring technologies to monitor batch processes (CONTROL-M, Autosys)
- Development and System Test implementing Production Support workarounds until code fixes could be deployed
- Root Cause Analysis(RCA) for incidents involving team's supported applications.
Education
B.Tech - Electronics & Communication Engineering
Narula Institute Of Technology (WBUT)
Kolkata, IndiaDiploma Engineering - Electronics & Communication Engineering
West Bengal University Of Technical Education
Kolkata, India10TH -
Dr. Shyamaprasad Mukherjee Institute
Kolkata, IndiaSkills
- SQL
- PLSQL
- Unix
- Shell Scripting
- Control-M
- Splunk
- Service-Now
- ITIL
- JIRA
- Batch Monitoring
- Incident Management
- Problem Management
- Change Management
- Service Request Management
- Release Management
- SAL’s & KPI’s Management
- L1/L15/L2 Support
Timeline
Application/Senior Production Support Engineer
Magnibot Technology solutions Pvt Ltd
07.2021 - Current
B.Tech - Electronics & Communication Engineering
Narula Institute Of Technology (WBUT)
Diploma Engineering - Electronics & Communication Engineering
West Bengal University Of Technical Education
10TH -
Dr. Shyamaprasad Mukherjee Institute
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